Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Join Our Team as a Front Desk Manager and Enhance the Customer Experience!

Are you passionate about fitness and ready to lead a team that delivers exceptional customer service? We’re looking for an enthusiastic and experienced Front Desk Manager to join our team. This is more than a job – it’s an opportunity to make a meaningful impact in the fitness industry by creating a welcoming, positive experience for every member and guest. If you’re driven, detail-oriented, and ready to foster a customer-first culture, we’d love to hear from you!

Key Responsibilities

Lead the Team – Manage and inspire a dedicated customer service team, setting a high standard for excellence and creating a warm, inviting environment.

Shape Service Excellence – Develop and implement customer service policies that align with our fitness values, enhancing each client interaction.

Train and Coach – Equip the front desk team with the knowledge and skills needed for outstanding service, focusing on product expertise and high standards.

Handle Escalations – Take charge of complex customer inquiries and complaints, resolving them with professionalism to maintain a positive atmosphere.

Drive Continuous Improvement – Monitor and analyze customer service metrics, identify areas for improvement, and implement changes to elevate service quality.

Cross-Department Collaboration – Collaborate with other departments to address and resolve customer issues, improving the overall member experience.

Stay Informed – Keep current with industry trends and customer preferences to adapt and enhance our service offerings.

Qualifications

Industry Experience – Proven experience as a Customer Service Manager, ideally in fitness or a related field.

Leadership Skills – Strong interpersonal and leadership abilities, with a talent for inspiring and motivating a team.

Exceptional Communication – Excellent verbal and written communication skills, with strong problem-solving abilities.

Fitness Knowledge – Familiarity with fitness products and services, adding valuable insights to customer interactions.

Multitasking Excellence – Able to thrive in a fast-paced environment and manage multiple priorities effectively.

Tech-Savvy – Experience with customer relationship management (CRM) software is a plus.

Why Join Us?

As our Front Desk Manager, you’ll be at the heart of our fitness community, shaping the customer experience and building a service culture that keeps members coming back. You’ll lead a dedicated team, contribute to a supportive and dynamic environment, and have opportunities for growth within the fitness industry. Join us and help make every visit a positive step toward health and wellness for our members!