Benefits:
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Job Summary: District Manager
The District Manager is responsible for overseeing the success of multiple fitness clubs, ensuring that each location meets its revenue, expense control, and profitability targets. This role involves leading and coaching club managers to drive membership growth, sales, promotions, facility management, and staff development, all while delivering an exceptional customer experience. The District Manager ensures that operations run efficiently and in alignment with company policies across all locations.
Key Responsibilities:
Leadership and Team Development:
Lead by example, fostering a positive, collaborative, and high-performance environment.
Communicate effectively with club managers and staff, creating a culture of teamwork and accountability.
Guide Club General Managers and Fitness Managers in meeting performance expectations and goals.
Conduct regular meetings to align teams with company objectives and provide coaching and feedback.
Revenue Generation and Financial Management:
Oversee sales, revenue, and financial performance across all clubs in the district.
Implement and manage marketing programs and sales strategies to achieve revenue goals.
Set operational goals for club managers, ensuring accountability for meeting targets.
Monitor key financial metrics, including point-of-sale (POS) revenue, electronic funds transfer (EFT), member retention, and ancillary revenue.
Ensure that each club operates within budget, controlling expenses and maximizing profitability.
Performance Management:
Oversee staff performance, ensuring that all clubs are fully staffed with trained and motivated employees.
Conduct regular performance reviews and sales meetings to enhance team skills and drive improvements.
Provide coaching and development for managers, using feedback and performance improvement plans as needed.
Train managers on how to build and lead high-performing teams that consistently deliver results.
Recruitment and Retention:
Collaborate with General Managers and Human Resources to recruit, hire, and retain top talent aligned with company goals.
Ensure that clubs are fully staffed, with proper onboarding and training completed in accordance with company policies.
Identify and address talent gaps, developing action plans to resolve performance issues and build future leadership pipelines.
Promote career growth opportunities for high performers to boost retention and long-term success.
Operational Excellence:
Ensure all clubs adhere to company policies, maintaining operational consistency across the district.
Oversee facility management, ensuring cleanliness, safety, and presentation are aligned with company standards.
Identify and implement opportunities for process improvements and increased efficiency across clubs.
Ensure compliance with local, state, and federal regulations related to fitness operations.
Customer Experience:
Foster a culture of excellent customer service, ensuring staff are trained to meet member needs and resolve issues quickly.
Develop strategies to improve member satisfaction and retention across all clubs.
Serve as an escalation point for district-level customer service issues, ensuring timely resolution.
Qualifications:
Education: Bachelor’s degree in business, fitness, or a related field preferred; High School Diploma or GED required.
Experience: Minimum of 5 years of experience in fitness management, multi-unit management, or operations, with responsibility for 5-10 managers.
Skills: Proven success in sales, customer service, or hospitality management; strong leadership, team-building, and communication skills.
Operational Expertise: Experience in recruiting, training, and managing club operations.
Financial Acumen: Ability to manage P&L statements, budgeting, and achieve financial targets.
Technical Skills: Proficiency in MS Office and fitness-related software.
Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays.
Professionalism: Strong work ethic, integrity, and professionalism in all aspects of operations and decision-making.