Job Description

Equinox Fitness is seeking an exceptional Help Desk Engineer on a contractor basis who will own support and IT maintenance processes for Equinox Holding’s growing fitness brands. This proven IT technician will assist with an aggressive national expansion strategy that will entail high-volume club roll-outs, IT ticketing and support, maintenance of the IT infrastructure, and end-user support. The right candidate will have a proven track record of IT support and technical abilities within a distributed IT organization and have experience ensuring follow-through on key process frameworks and ticketing systems.

RESPONSIBILITIES

• Review, troubleshoot and resolve incidents via ServiceNow ticketing system.

• Ability to troubleshoot and resolve technical issues which include desktop, laptops, printers, mobile devices, MS Exchange, MAC OSX, software/hardware installation and a variety of in-house applications, onsite and remotely.

• Support corporate and club users including executive level.

• Ability to work with level 2 and above teams to resolve incidents and to execute service request.

• Maintain service integrity by monitoring open tickets and keeping them consistently updated.

• Ability to Identify, research, and document resolutions to appropriately expand SOPs.

• Ensures processes and standards to maintain Equinox IT systems are followed for club openings.

• Assist with various projects assigned to the Help Desk team.

• Must be available to work outside of normal working hours or on-call within rotation, as needed.

• May be required to travel up to 25% of the time for projects or emergency incidents.

• Other projects, as assigned

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related discipline; or minimum of 1 years’ experience installing, maintaining, and supporting desktop technologies in an office environment.
• Must possess a basic knowledge, familiarity, and experience with bulk setup, maintaining and supporting desktop hardware, software and network resources and protocols.
• Strong support experience with industry-standard IT best-practices, concepts and procedures for end user clients.
• Strong communication skills
• Other duties as assigned
• Available to start immediately.

Pay Transparency: $40-45.00/ per hour

Additional Information

This role is not a benefits eligible role.

This role is based on-site.