Create Music Group is a data-driven music and technology company focused on empowering artists and labels. We provide you with the resources of a major label with flexibility of being independent. Trusted by the world's largest artists, labels, and brands - we’re revolutionizing the music industry and how the world hears their favorite songs by maximizing opportunities to monetize content across all platforms. Clients include Gashi, DeeBaby, Troyboi, Teo, and more.
SUMMARY:
The IT Support Specialist will be responsible for being the main point of contact full time for all IT-related matters, providing efficient and effective support to employees both on-site and remotely.
RESPONSIBILITIES:
- Serve as the main point of contact for all IT-related matters, providing efficient and effective support to employees both on-site and remotely.
- Operate, maintain, and perform repairs on information technology equipment and software.
- Maintain an accurate inventory of IT equipment and supplies, ensuring availability and prompt replacement as needed.
- Assist with set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department
- Diagnose and resolve technical hardware and software issues.
- Provide dedicated IT support for executive meetings, ensuring proper setup of equipment and reliable Wi-Fi for priority meetings.
- Respond promptly to employee inquiries and requests related to IT, ensuring effective communication and prompt resolution of issues.
- Assist with driving processes to improve IT operations, streamline workflows, and enhance overall efficiency.
- May be responsible for additional duties as assigned
QUALIFICATIONS:
- Must be based in Los Angeles and willing to commute to the office as needed.
- High School Diploma and/or Bachelor’s Degree in Computer Science, Information Technology or a related field.
- 2+ years desktop, laptop and server equipment experience.
- 2+ years applications and macOS and Windows operating systems experience.
- Familiarity with Google Workspace, Slack, and other collaboration tools.
- Strong troubleshooting skills and the ability to analyze and resolve complex network issues.
- Excellent verbal and written communication.
- Ability to prioritize and handle tasks with urgency as needed.
- Ability to work independently without much supervision.
PAY SCALE:
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Equal Employment Opportunity**
Flighthouse is an equal opportunity employer dedicated to diversity and inclusion. We do not discriminate against applicants or employees on the basis of race, color, national origin, gender, sexual orientation, gender identity, age, disability, or any other status protected by law.
**Fair Chance Policy
** In accordance with the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with criminal histories. We evaluate candidates based on their qualifications and the nature of the offense in relation to the job for which they are applying.