Part Time and Weekend Member Services

Planet Fitness

Part Time and Weekend Member Services

Brunswick, OH
Part Time
Paid
  • Responsibilities

    Benefits:

    Flexible for College Students

    Black Card Membership

    Dental insurance

    Employee discounts

    Flexible schedule

    Free uniforms

    Health insurance

    Opportunity for advancement

    ob Summary

    Weekend Openings: 6a-2p, 9a-5p, 2p-10p, 5p-10p. Weekday Shifts: 3p-10p (with 5p-10p exceptions)

    Great/Flexible for college students

    Free Black Card when employed with us.

    • must be able to work at least one weekend day

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities

    Greet members, prospective members and guests, providing exceptional customer service.

    Handle all front desk related activities including:

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members into the system.

    New member sign-up.

    Take prospective members on tours.

    Facilitate needed updates to member’s accounts.

    Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

    Assist in maintaining the neatness and cleanliness of the club.

    Qualifications/Requirements

    Customer service background preferred.

    Basic computer proficiency.

    A passion for fitness and health.

    Upbeat and positive attitude!

    Punctuality and reliability is a must.

    Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

    Strong listener with the ability to empathize and problem solve.

    Demonstrate diplomacy in all interactions while using appropriate behavior and language.

    High School diploma/GED equivalent required.

    Must be 18 years of age or older.

    Physical Demands

    Continual standing and walking during shift.

    Continual talking in person or on the phone during shift.

    Must be able to occassionally lift up to 50 lbs.

    Will occasionally encounter toxic chemicals during shift.

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Industry
    Entertainment