General Manager

Job Description

We are seeking an experienced and dynamic General Manager to lead our fitness club. As the General Manager, you will be responsible for overseeing all aspects of club operations, ensuring exceptional member experiences, and driving business growth. If you’re passionate about fitness, customer service, and team leadership, this role is perfect for you!

Responsibilities

Leadership and Strategy:

Develop and execute strategic plans to achieve club goals and objectives.

Lead and inspire a team of staff members, including trainers, receptionists, and maintenance personnel.

Foster a positive and motivating work environment.

Operations Management:

Ensure smooth day-to-day operations, including facility maintenance, cleanliness, and safety.

Oversee scheduling, staffing, and timesheets.

Collaborate with marketing executives to promote club services and events.

Prepare all HR related forms and work directly with the HR department on this.

Member Experience:

Create a welcoming and supportive atmosphere for members.

Address member inquiries, concerns, and feedback promptly.

Implement programs and initiatives to enhance member satisfaction.

Financial Management:

Monitor financial performance, budgets, and expenses.

Drive revenue growth through membership sales, personal training, and other services.

Optimize cost-efficiency without compromising quality.

Staff Development:

Recruit, train, and mentor staff members.

Conduct performance evaluations and provide ongoing coaching.

Foster professional growth and development.

Qualifications

Superior Customer Service skills

Proven experience in fitness club management or a similar leadership role for at least 6 months.

Strong organizational, communication, and interpersonal skills.

Passion for health, wellness, and fitness.

Ability to adapt to a fast-paced environment and handle multiple priorities.

Compensation

Competitive salary, performance-based bonuses, and benefits package.

If you’re ready to make a positive impact on our members’ lives and contribute to the success of our fitness club, we encourage you to apply!

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.