Job Description

Learning Management System (LMS) Administrator to provide daily support and management of Enablement tools including Content Management Systems and Learning Management Systems. The Administrator will be responsible for working with our Revenue Enablement and Velocity team and the cross-functional Zscaler organization to update content, structure and assets. As well as own the organizational role structure of our internal, partner and customer training systems. This person will work with a broad set of stakeholders to develop and upload appropriate eLearning content including self-paced courseware, training, certifications, videos, etc. The administrator will provide technical support for instructors, courseware developers and learning experience designers. Responsibilities:

● Administer and maintain the Learning Management System to maximize uptime and efficiency

● Define and manage user roles and accounts

● Build and own robust reporting structure for internal, partner and customer training materials and certifications

● Assist Learning Experience Designers, courseware developers and trainers in creating customized courses, testing, content

● Provide technical support to users, customers and partners

● Work with tool vendors and internal IT/operations staff troubleshooting technical issues

● Analyze reporting, training usage and make strategic recommendations to broader team

● Make recommendations for improvements to the Enablement tools and other instructional technologie

Qualifications

Qualifications:

● Bachelor's degree with 2+ years of experience in sales enablement content development role and/or owning learning management systems

● Experience managing a Learning Management System or Content Management System as sole or primary administrator

● Technical experience with integration of multiple tools

● Knowledge of SFDC data reporting, Power BI tools

● Experience in building certifications or multi-step learning

● Experience with developing e-learning and instructional materials for diverse audience that incorporate multiple learning styles

● Excellent organizational and time management skills

● Highly innovative and analytical with exceptional problem-solving skills

● Ability to manage multiple concurrent projects to ensure on-time delivery and quality

● Adaptable and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

● Ability to initiate and build relationships with people in an open, friendly, and accepting manner

Additional Information

• All your information will be kept confidential according to EEO guidelines.

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WHAT YOU CAN EXPECT FROM US:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

WHY ZSCALER? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.  Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.