Job Description

The Deployment team at Zscaler helps customers properly deploy their Zscaler solution. A Professional Services Consultant at Zscaler is a senior technical individual contributor, traveling to customer sites to assist in proper design and deployment. In this role, you will be a key field resource, working hand-in-hand with the deployment team, partners and customers, to provide deployment advisory services to ensure proper design, configuration, resiliency, and overall best practices are followed.

 RESPONSIBILITIES: 

• Provide deployment advisory services including best practice design, recommendations, and configurations
• Travel to customer locations to assist customers in short-term professional service engagements
• Assist deployment customers with testing or troubleshooting. Escalate to support as required
• Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
• Become a Zscaler cloud services expert through self study, company training, and a desire to excel
• Other duties or projects, as assigned

Qualifications

REQUIRED SKILLS: 

• 6+ years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Professional Services Consultant, or a Support Engineer).
• Deep understanding of networking and/or security in Enterprise environments.
• Able to learn and support cutting-edge technologies while context-switching.
• Strong understanding of how to navigate technical and architectural discussions.
• Comfortable talking about technical topics/issues with business people and business topics/issues with technical people; Able to express complex concepts in plain language to reach broader audiences.
• Excellent communication and follow-up skills across internal and external organizations.
• Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols.
• Familiarity with Proxy, SSL, and SSL Inspection (e.g. Break & Inspect).
• Versatile with using various operating systems including Windows, Mac, and/or GNU/Linux.
• Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR.
• Experience working within or directly with US Federal Government preferred.

PREFERRED SKILLS: 

• Professional experience/familiarity operating solutions built on: Azure, AWS, and GCP.
• Experience with Hypervisors (in order of preference): VMware, Hyper-V, and KVM.
• Working knowledge of authentication systems such as SAML, LDAP, and MS Active Directory.
• Industry certifications such as CCNP, JNCIP, PCNSA (or Higher), CISSP, or CCSP.

Additional Information

All your information will be kept confidential according to EEO guidelines.

#LI-BP1

WHAT YOU CAN EXPECT FROM US:

• An environment where you will be working on cutting edge technologies and architectures.
• A fun, passionate and collaborative workplace.
• Competitive salary and benefits, including equity.
• A team environment filled by people passionate about protecting the US Government.

WHY ZSCALER? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Zscaler thrives on differences and believes those differences are critical to our success as a global company.  Zscaler is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills.  We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT YOU CAN EXPECT FROM US:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

WHY ZSCALER? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.  Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.