Job Description

The role provides technical support to the field regarding their Doctor's ophthalmic instruments and the store's lab equipment. The position will provide phone support, on-site support, and shop support. Perform equipment installations and relocations, as well as packing of instruments for shipping.

What Would You Do? The Specifics.

• Builds and rebuilds optical lab fabrication equipment. Most builds, repairs and rebuilds are mechanical or electrical in nature.
• Performs equipment installations and relocations, as well as packing of instruments for shipping.
• Responds to store portal requests for lab equipment repairs in a timely manner.
• Travels to National Vision stores to service equipment, and/or install equipment (new or replacement).
• Packs/palletizes old equipment for transfer or removal.
• Provides basic ophthalmic instrument training to store staff over the phone, and identifies, analyzes, and repairs product failures, orders and replaces parts as necessary.
• Communicates and logs all service calls.
• Cleans and maintains Equipment Repair Center.

Qualifications

Work Experience

• 2-4 years related experience and/or training or equivalent combination of education and experience (Required)

Education

• High school, plus specialized schooling and/or on the job education in a specific skill area; E.G. data processing, clerical/administrative, equipment operation, etc.

Licenses, Certifications, Professional Affiliations

• Forklift Certification (Preferred)

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.