Job Description

The Quality Assurance Specialist is responsible for managing and maintaining the laboratory’s Quality Management System (QMS) in compliance with ISO/IEC 17025 (Testing/Calibration) and ISO/IEC 17065 (Product Certification). This role ensures that all testing, calibration, and certification activities meet regulatory, accreditation, and customer requirements. The Quality Assurance Specialist will lead internal audits, oversee corrective actions, manage document control, and serve as the primary liaison with accreditation bodies.

JOB FUNCTIONS

• Maintain and continuously improve the QMS in compliance with ISO 17025 and ISO 17065.
• Ensure document control and proper recordkeeping for policies, procedures, and work instructions.
• Develop and monitor quality objectives and key performance indicators (KPIs).
• Serve as the primary contact for accreditation bodies and regulatory agencies.
• Ensure the lab meets all ISO/IEC 17025 and ISO/IEC 17065 accreditation requirements.
• Manage accreditation audits, external assessments, and regulatory inspections.
• Plan, execute, and document internal audits to assess compliance and identify risks.
• Investigate nonconformities, implement corrective actions, and verify effectiveness.
• Lead root cause analysis (RCA) and continuous improvement initiatives.
• Ensure personnel involved in testing and certification are qualified, trained, and competent.
• Maintain training records and competency assessments.
• Conduct or coordinate quality system training sessions.
• Identify, assess, and mitigate risks to testing validity and certification decisions.
• Promote continuous improvement initiatives in test methods, certification processes, and quality practices.
• Implement Failure Modes and Effects Analysis (FMEA) or similar methodologies where applicable.
• Address customer complaints and ensure proper investigation and resolution.
• Communicate quality system updates and compliance status to management.
• Work with technical staff to ensure test and certification results are accurate and reliable.

Qualifications

EDUCATION AND EXPERIENCE

• B.S. or B.A. in relevant area of study
• 5+ years of experience in quality management, preferably in a testing or certification environment for Electronic/Electrical products
• Strong understanding of ISO/IEC 17025, ISO/IEC 17065, ISO 9001, and relevant regulatory requirements.
• IRCA Certified Auditor/Lead Auditor is a plus.

KNOWLEDGE / SKILLS / ABILITIES

• Critical Thinking & Problem-Solving: Ability to analyze complex quality and compliance issues, identify root causes, and implement effective corrective actions.
• Proficient in quality management software, document control systems, and data analysis tools. Familiarity with word processing, spreadsheets, and database software.
• Ability to manage multiple priorities, meet deadlines, and maintain structured documentation.
• Skilled in internal auditing, objective evidence assessment, and risk-based decision-making.
• Strong technical writing skills for SOPs, audit reports, and compliance documentation. Ability to clearly explain complex concepts to technical staff, management, and external auditors.
• Interpersonal & Leadership Skills: Ability to lead cross-functional teams, unite staff under quality objectives, and foster a culture of continuous improvement. Must be able to build consensus and manage conflict diplomatically.
• Attention to Detail: Strong ability to detect nonconformities, inconsistencies, and process deviations.
• Skilled in eliciting precise information from staff, auditors, and stakeholders with diverse technical backgrounds.
• Ability to work effectively with individuals from varied professional and cultural backgrounds.

Additional Information

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance for full time employees.
• Retirement savings plan.
• Continuous professional development and training opportunities.
• A dynamic, collaborative work environment.
• Access to cutting-edge cryptographic technology and tools.

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Frequently
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop, kneel, crouch or crawl: Occasionally
• Talk/hear: Constantly
• Taste/Smell: Occasionally
• Lift/carry/push or pull: Occasionally 30 lbs

Additional information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.