Job Description

As a Patient Recruitment Representative, you will directly work with and contact panelists to secure their agreement to participate in clinical research studies undertaken by the company. You will screen panelists (medical history and study specific requirements), schedule, track, and adjust panelist appointments for current and future research studies. The individual must be able to provide excellent customer service and phone manner, moderate to advanced problem-solving skills, and the desire to assist teammates to achieve our overall recruiting goals. If the individual is screening panelists in-person, they must have adequate conflict resolution skills. When needing assistance, the individual must have adequate interpersonal skills to help direct teammates.

• Contacts potential panelists provided in Panelist Database: explains the Company’s business; describes current or upcoming complex studies for which the person may have interest and/or have the qualifications to participate; gathers preliminary information about the individual that will be required for participation in a study; secures agreement from the person to participate in studies
• Collects information from people to add to the Company’s potential panelist database
• Tracks and maintains subgroup requirements for assigned studies, as requested by management: reschedule and/or cancel appointments base on updated criteria as needed; mine, adjust and filter database leads to target study specific requirements
• Provides standard reports on personal deliverables as requested by management.
• Communicates study issues and resolution attempts
• Collaborates and assists team members with the recruitment and completion of studies
• Participates from time-to-time in Company marketing events geared to potential panelists
• Provides excellent customer service to panelists and maintains positive interaction with peers and supervisors.
• Performs other duties or tasks assigned by Recruiting Manager and Recruiting Supervisor.
• Adheres to internal standards, policies, and procedures.
• For Patient Recruitment Representatives working face-to-face with panelists after their screening or follow up visits, will also be responsible for:
  - Provides panelists with a point of escalation by providing attentive customer service and rescheduling options.
  - Works with Principal Investigators and clinic staff to understand disqualification information and provide insight to the recruiting teams for course correction in future groups.
  - Supports recruiting team with basic clinical grading knowledge

Qualifications

EDUCATION AND EXPERIENCE

• High School degree or equivalent Required
• Minimum 1-year telecommunication experience preferable Required
• Bachelor’s Degree or equivalent work experience Preferred
• 3 years telecommunication experience Preferred
• 2 years of moderate to advanced problem-solving experience Preferred
• Project management experience Preferred

KNOWLEDGE / SKILLS / ABILITIES

• Language Skills: English
• Mathematical Skills: Basic
• Reasoning Skills/Abilities: Moderate to Advanced
• Computer Skills: Basic to advanced computer skills (Microsoft Office including MS Word, Excel and E-mail)
• Strong verbal communication skills
• Ability to meet deadlines and sets per hour (after sufficient training)
• Regular work attendance (as scheduled)
• Ability to multi-task, strong attention to detail and organizational skills
• Ability to manage and coordinate multiple projects in a fast paced, highly professional environment.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.