Job Description

POSITION SUMMARY

The Sr. Client Service Delivery Specialist provides office support, This role is responsible for directly coordinating SGS consumer products testing, inspection, factory audit, and other services both domestically and globally. This role focuses more on larger clients.

JOB FUNCTIONS

• Receive service requests from clients, sales, and account management teams for the local and global operations
• Ensure proper documentation and order processing
• Opens orders and quotations in Systems
• Set up new accounts, issue credits and rebills as required
• Communicate client order concerns to the client, Sales, and Account Management teams as required by account SOP or other defined client requirements
• Meet assigned account and team revenue goals and key performance indicators (KPIs), on assigned accounts, as defined by management
• Pursue each outstanding client need (open quotations, service requests, etc.) until closed
• Identify and respond to client inquiries/needs via phone and email
• Process paperwork for a new client set up0Notify client of missing paperwork or prepayment
• Notify Sales, Account Management Team, and Clients of service delivery delays
• Work in conjunction with Account Management Team for onboarding of vendors to Program Accounts
• Escalates non-routine orders, inquiries, or service delays concerns or issues to Client Service Manager for resolution
• Coordinates invoicing
• Adheres to internal standards, policies, and procedures
• Performs other duties as assigned

Qualifications

Education & Experience

• Bachelor’s Degree
• 3 years global client services experience in the following areas Laboratory, Technical, Business, Shipping, or Project Management
• OR equivalent combination of education and experience
• Creative thinking skills for problem-solving to address customer requirements and expectations within project deadlines
• Ability to establish effective working and team relationships with internal and external stakeholders in a collaborative manner
• Highly motivated, dependable, and detail-oriented with a proven ability to generate a high level of customer satisfaction
• Microsoft Office (Word, Excel, PowerPoint) – advanced user level proficiency and knowledge of web-based databases required

Additional Information

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance for full time employees.
• Retirement savings plan.
• Continuous professional development and training opportunities.
• A dynamic, collaborative work environment.
• Access to cutting-edge cryptographic technology and tools.

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Frequently
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop, kneel, crouch or crawl: Occasionally
• Talk/hear: Constantly
• Taste/Smell: Occasionally
• Lift/carry/push or pull: Occasionally 30 lbs

Additional information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.