2025 Summer Associate - Tech Support Analyst - Global Equities and Investment Banking (St. Petersburg, FL) -2403977

Description

Raymond James Overview

One of the largest independent financial services firms in the country could be the place you build a career beyond your expectations.

Our focus is on providing trusted advice and tailored, sophisticated strategies for individuals and institutions. Raymond James Financial is a diversified holding company, headquartered in St. Petersburg, FL. Raymond James provides financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management.

At Raymond James, we are putting the power of perspectives into action and building an inclusive and diverse workforce that reflects our commitment to associates, and clients of the future. Our company values associate development and growth, offering opportunities through developmental programs, mentorships, and continuing education options.

We strive to ensure everyone feels welcomed, valued, respected and heard so that you can fully contribute your unique talents for the benefit of clients, your career, our firm and our communities. Raymond James is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Department Overview

Raymond James Global Equities and Investment Banking division provides white glove service and support to our Trading, Investment Banking, and Research divisions. We have offices in St Pete, NY, Boston, Memphis, SF, LA, and various other small offices. CM&A team provides deskside, phone, and remote support to our RJ users. We also maintain an inventory of Laptops and PCs for the team. We support Microsoft software, Bloomberg, Adobe, and various third-party applications. We strive to support the Raymond James principles in our support model.

Seasonal Analyst Job Summary

Raymond James Global Equities and Investment Banking division is seeking an Analyst, Tech Support for our Saint Petersburg, FL Corporate office. This position requires advanced PC knowledge, exceptional customer service, detailed oriented and must have a strong work ethic with the TEAM in mind. Apply experience and techniques to meet complex job requirements while exercising judgement in accordance with defined policies, procedures, and practices. Under general supervision, the seasonal associate uses knowledge and skills obtained through formal education and/or experience to work on specific projects within an assigned functional area. The seasonal associate follows established procedures to perform tasks and receives general guidance and direction to perform other work with substantial variety and varied complexity. Some judgment is required to adapt procedures, processes, and techniques to apply to more complex assignments. Routine contact with internal and external customers may be required to exchange basic information.

This is a temporary role.

Work Schedule: Up to 40 hours per week for a limited time, determined by department need.

Start Date: June 2, 2025

End Date: August 8, 2025

Duties and Responsibilities

• Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems or departments.
• Troubleshoot and solve complex Incidents and Requests.
• Monitor the call-tracking queue for new Incidents and Requests when our assigned Technician is not available. This may require additional troubleshooting and escalation. 
• Identify, research, and resolve software, hardware issues or anomalies and report them to the appropriate Lead Technician or Management.
• Test new product releases and or enhancements.
• Create, maintain, and update the department's collaboration site and tools. 
• Stay aware of technology developments, identify potential impact, and escalate if necessary.
• Specified projects and varied assignments relating to the Global Equities and Investment Banking division.
• Works independently on assigned projects and tasks, meeting all delivery deadlines.
• Operates standard office equipment and uses required software applications.
• Performs other duties and responsibilities as assigned.

Qualifications

Knowledge, Skills, and Abilities

Knowledge of -

• Fundamental concepts, practices, and procedures of a professional office environment.
• Basic concepts, principles, and practices of an assigned business unit.

Skill in -

• Analyze, identify and understand issues, problems, and opportunities, compare data from various sources to draw conclusions. 
• Manage multiple tasks to meet department objectives.
• Incident Management, Request Management within the Service Now platform a plus.
• PowerShell experience a plus.
• Diagnosing and solving computer hardware, software, data communications and network incidents.
• Operating standard office equipment and using or having the ability to learn, required software applications.
• Ability to work effectively as part of a virtual/hybrid team.

Ability to -

• Manage multiple tasks with changing priorities to meet deadlines in a fast-paced environment with constant interruptions.
• Handle stressful situations and apply critical thinking to quickly establish the true nature of an incident and clearly communicate those results when necessary.
• Work well and support others in a team approach to problem solving as well as work independently when required.
• Communicate effectively, both orally and in writing, with all organizational levels.
• Read, interpret, and apply information from technical manuals and other materials. 
• Research and acquire knowledge of developing Information Technology trends and emerging technologies.
• Pay close attention to detail, sufficient to complete tasks accurately and efficiently. 
• Provide a High Level of customer service and maintain a positive attitude. 
• Prepare and deliver product demonstrations and conduct training presentations to for the Team or small group. Organize and prioritize multiple tasks and meet deadlines.
• Communicate effectively, both orally and in writing.
• Work independently and collaboratively within a team environment.
• Provide a high level of customer service.
• Establish and maintain effective working relationships.

Educational/Previous Experience Requirements -

• Pursuing a Degree in Computer Science, MIS or related field with a equivalent combination of education, training and/or experience as approved by Human Resources

Licenses/Certifications -

• None required.

Location - Hybrid position – St. Petersburg office

No travel required.

#wayup

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Job: Technology

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Organization: Technology

Schedule: Full-time

Shift: Day Job

Salary Range: CO, CA, DC, HI, IL, NJ, NY, WA (based on Education, Work Experience, and Geographic Location) 25.00

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, the firm now has locations across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF