At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Mr. Cooper's summer internship program offers college students the chance to discover what it's like to work at a leading financial services organization. Our interns deliver innovative solutions to real business challenges and build enduring relationships with their manager and an assigned mentor. While gaining insight into the industry, interns are immediately part of Mr. Cooper's collaborative culture. Spend your summer at Mr. Cooper and gain a career where you can make a difference! Our summer internship program begins in June 2025 and ends in August 2025.

The Customer Experience intern will have the opportunity to gain valuable experience in customer relations, marketing, and project management.

Roles and Responsibilities:

• Correspond with customers via text, email, letters, and our website, providing timely and effective responses.
• Assist with creating marketing materials and supporting various campaigns to enhance customer engagement.
• Participate in JD Power analysis and contribute to developing solutions to improve customer satisfaction.
• Gain exposure to impactful projects that shape our customer experience strategies
  • Learn and work with our dialer method and become familiar with Genesis Cloud, an industry-leading customer interaction platform.

Basic Qualifications:

• Be enrolled full-time and pursuing an undergraduate or graduate degree from an accredited college/university or have graduated within one year of start (June 2025)
• Currently pursuing a degree in marketing, communications, or a related field.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multitask.
• Basic understanding of marketing principles and customer service.
• Candidates must have authorization to work permanently in the US without the need for sponsorship (Currently, our organization is unable to support candidates that are on OPT, CPT or candidates that will need sponsorship, now or in the future)
• Must be able to commute to our Cypress Waters location in Coppell, Texas

Preferred Qualifications:

• Previous experience in a call center environment

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:
022873

Job Category:
Administrative Services

Primary Location City:
Dallas

Primary Location Region:
Texas

Primary Location Postal Code:
75019

Primary Location Country:
United States of America

Additional Posting Location(s):

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Mr. Cooper Group is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave these principles of throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.