American Express Campus Graduate – 2017 Marketing Summer Internship

Become part of the digital transformation and help revolutionize the financial services industry.

At American Express, we provide customers with access to products, insights and experiences that enrich lives and build business success. Our customers include our Cardmembers as well as the small businesses, merchants, corporations and bank partners that are all members of the dynamic American Express network.

As a Marketing intern, you’ll have the opportunity to expand this network, grow our brand in the digital marketplace, create compelling value propositions, shape marketing strategies with extensive market and consumer data, and optimize relationships with key customer groups.

The Marketing internship at American Express is an exciting opportunity for someone who wants to help shape the next generation of products & services for one of the world’s top brands. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices – sweating every fine detail to develop innovative solutions and create best-in-class customer experiences.

Where are these roles located within American Express?

• Merchant
• Commercial

Merchant:

Global Merchant Services (GMS), the merchant network of American Express, acquires and maintains relationships with millions of merchants who welcome American Express-branded cards. Global Merchant Services consists of sales and client management teams, a marketing organization, operations and servicing, product development and other groups focused on deepening our merchant relationships around the world.

Commercial:

American Express’ Global Commercial Payments seeks to Change the World at Work, so our customers can change the world. We aspire to serve all of our commercial clients, from the mom-and-pop store on Main Street to the largest global enterprises, with one voice and integrated presence in the marketplace.

Each of our clients is a critical part of the global economy – from the jobs they provide, the goods and services they deliver, and the change and impact they each seek to have in the world - - it’s an honor and a privilege to be a part of their story.

What type of work can you expect to do in Marketing at American Express?

• Be responsible for the end-to-end strategy, development and execution of new and emerging digital products, services and/or technology platforms

• Identify opportunities and enhancements for existing products & services to penetrate untapped markets

• Develop innovative, profitable, customer-centric product and marketing strategies

• Define the product / feature roadmap for how best to enhance our products, services and/or underlying technical platforms to meet future customer needs

• Leverage internal data from web analytics tools and “voice of customer” surveys, as well as external sources such as JD Power, Forrester, and Credit Card Monitor services to define new customer experiences Improve critical customer experiences including driving resolution of customer issues and regulatory matter to help increase the net promoter score

• Initiate and leverage customer insights through analysis and research with customers and prospects

• Create enhanced value for customers and distribution partners through product innovation

Skills/Experience:

• Passion for customer marketing, payments innovation, and new technology trends

• Ability to conceptualize and sell ideas

• Independent thinker who’s organized, has great attention to detail, and can multi-task

• Ability to balance the big picture with a micro perspective

• Strong analytical, problem-solving/quantitative skills

• Proven track record of driving results cross-functionally and collaborating with diverse teams

• Willing to take risks and share fresh perspectives

Educational Requirements:

• Currently enrolled in full-time MBA program

• Students must have a graduation date between December 2017 and June 2018

American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success.

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.