Job Description -Recovery Collections - Experienced Collectors - Milford OH-(0093909) Alliance Data Collections Recovery Account Representative Call Center Agent About Us If you are you ready to take your next big career step with a respected leading provider of tailored marketing and loyalty solutions, then join us at Alliance Data! As providers of branded credit cards for top companies, its easy to assume were simply a bank but the truth is, were so much more than that. Rather than building our portfolio, we focus on growing our partners sales. Our team of experts is on the cutting edge of marketing, loyalty and data-driven insights making us relationship builders who drive results and create connections. Thats deliberately different, and thats exactly who we are. Due to our continued success, we are seeking results-driven Recovery Collections Account Representatives to join our growing team. In this position, you will review charged off account records to determine the best course of action for that account. You will be asked to use multiple lawful collection techniques to maximize collections and achieve objectives including skip tracing, and telephone contact. At Alliance Data, we consider ourselves to be a family one that works hard together, supports each other and motivates each other. Its all rooted in our culture one that embraces inclusion and diversity while empowering each associate to progress personally and professionally. If this sounds like the career move youve been waiting to make, and if you meet our qualifications, we want to talk with you! Contact us today! Whats in it for you? -Competitive Compensation + performance-based incentives! -Medical, Dental, and Vision Coverage -Fitness reimbursement and wellness programs -401(k) with company match -Employee stock purchase plan -Paid time off -Back-up child care -Tuition reimbursement -A dynamic and innovative work environment -Countless career and development opportunities -And so much more! Job Requirements We are looking for adaptable and dependable Recovery Collections Call Center Agent who combines a background in banking or collections support to secure payment arrangements with a strong drive to succeed. You should also have the time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment. It is also vital that you display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers. Responsibilities include: -Recognizes different account situations and uses appropriate collection techniques. Makes suggestions for the handling of exceptional account situations including: bankruptcy, Consumer Credit Counseling (CCC), deceased, legal, fraud, and billing disputes -Complies with collection policies, various state and federal laws, rules and regulations governing credit and collections -Verifies accuracy of accounts. Maintains customer database on computer for updated demographic information and ensures that self and all other collectors input collection notes into system. -Updates and documents account information and records. -Selects appropriate customer correspondence. -Locates customer through acceptable skip tracing techniques. -Adheres to collection laws and internal guidelines. -Analyzes customer financial information. -Follows prescribed guidelines for bankruptcy, CCCS fraud and disputes. Minimum Qualifications: -High school diploma or GED -Ability to maintain outstanding attendance at all times -Schedule flexibility to work 40 hours per week including days, evenings and weekends -Willingness to submit to and pass E-Verify and background check -Ability to feel comfortable sitting for most of an 8h shift Preferred Skills: -Excellent research and negotiation skills -Good organizational skills -Show ability to priority and multi-task -Excellent computer abilities to navigate our care systems, as well as the Windows environment -Strong problem solving skills -Basic data-entry and typing skills Preferred Qualifications: 3-5 years of Recovery/Post Charge Off Collections experience Build trust. Work Together. Communicate Openly. Innovate and Create. Teach and Learn. Give Back. Have fun and grow with us! Apply now! Job Requirements We are looking for adaptable and dependable Recovery Collections Call Center Agent who combines a background in banking or collections support to secure payment arrangements with a strong drive to succeed. You should also have the time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment. It is also vital that you display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers. Responsibilities include: -Recognizes different account situations and uses appropriate collection techniques. Makes suggestions for the handling of exceptional account situations including: bankruptcy, Consumer Credit Counseling (CCC), deceased, legal, fraud, and billing disputes -Complies with collection policies, various state and federal laws, rules and regulations governing credit and collections -Verifies accuracy of accounts. Maintains customer database on computer for updated demographic information and ensures that self and all other collectors input collection notes into system. -Updates and documents account information and records. -Selects appropriate customer correspondence. -Locates customer through acceptable skip tracing techniques. -Adheres to collection laws and internal guidelines. -Analyzes customer financial information. -Follows prescribed guidelines for bankruptcy, CCCS fraud and disputes. Minimum Qualifications: -High school diploma or GED -Ability to maintain outstanding attendance at all times -Schedule flexibility to work 40 hours per week including days, evenings and weekends -Willingness to submit to and pass E-Verify and background check -Ability to feel comfortable sitting for most of an 8h shift Preferred Skills: -Excellent research and negotiation skills -Good organizational skills -Show ability to priority and multi-task -Excellent computer abilities to navigate our care systems, as well as the Windows environment -Strong problem solving skills -Basic data-entry and typing skills Preferred Qualifications: 3-5 years of Recovery/Post Charge Off Collections experience Alliance Data card services Alliance Data is a leading global provider of tailored marketing and loyalty solutions, delivered through branded credit programs that drive more profitable relationships between our brand partners and their cardmembers. We offer private label, co-brand, and commercial products to many of the world's most recognizable brands. We uphold our Know more. Sell more.® promise by leveraging unmatched customer insights, advanced analytics, and broad-reaching innovative capabilities. It's how we deliver increased sales to our partners, build enduring loyalty to their brands, and provide more value to our cardmembers. -Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k). -Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws. -Alliance Data is an Equal Employment Opportunity employer. -Alliance Data participates in E-Verify. To learn more, visitwww.KnowMoreSellMore.com/careers -Primary Location:USA - United States-3111 - Ohio-79147 - Milford-B6-Milford, OH (Retail) -Work Locations: B6-Milford, OH (Retail) Milford45150 -Job:Operations -Organization:Alliance Data - Retail -Schedule:Regular -Job Type:Full-time -Job Posting:Apr 19, 2018, 10:50:44 AM Division:Card Services ID Ad Code:INDLSB