Agency Process Specialist Allstate 5,151 reviews - Cranford, NJ 07016 Where good people build rewarding careers. Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life. Job Description The Agency Process Specialist is accountable for the delivery and implementation of business processes at agencies. By working primarily with agency staff (e.g., Licensed Sales Producers (LSPs)), as requested, APSs will conduct: * Agency Process Reviews: Reviewing agency processes and offering guidance to improve business results. * Customer Engagement and Growth Process Implementations: Assisting with implementation of agency processes required to improve customer engagement and growth. The APS has skills and capabilities to support Allstate Exclusive Agency owners but may also support Allstate Independent Agency owners where necessary. Examples of processes to be implemented by the APS may likely include those on the Agency Process Library. Key Responsibilities This individual is responsible for the following: Process Implementation * Assists agency owners with the implementation of consistent business processes, with a particular focus on Growth and Customer Engagement. * Implements processes by working with agency staff through process reviews and observation, and providing advice, tips, suggestions for improvement. * Supports LSPs to drive improved business results, including the measurement of results and follow-up of process implementations. * Supports Field Sales Leaders (FSLs) in assisting agency owners to achieve goals outlined in the agency compensation program, implement agency business plans, and align processes with company objectives. * Builds and maintains best practices for the successful operation of agency owners and leverages opportunities to share knowledge/best practices across agencies, peers, Agency Process Specialists, FSLs and regional staff. * Maintains accurate and timely records of agency support activities by journaling adn using appropriate tracking tools. Communication & Relationship Management * Identifies skill gaps and reinforces education with agency owners adn LSPs. * Maintains proactive working relationship with LSPs, including follow-up process reviews and periodic assessments. * Takes accountability of communicating updates and progress with FSL regarding process support activities conducted at their agencies. * Suggests individual agency and LSP development opportunities to FSLs, as needed, for consideration by agency owner. * Supports the FSL in communicating company business objectives (in the context of process implementation).

• Works with and communicates with agency owners and LSPs in a manner consistent with their respective agreements with the Company. * Provides mentoring to identified Agency Process Associates for continued growth and development. Job Qualifications Knowledge/Skills/Abilities/Experience Experience and Knowledge * 2-4 year sales management, education, training and development, or agency support experience in P&C and Financial Services. * Prior sales leadership, recruiting, agency establishment (onboarding) and agency development experience. * 4 year college degree. Analytical and Technical Skills * Knowledge of agent contracts, compliance requirements, Allstate policies and procedures. * Experience using Allstate technology and Microsoft Office Products. * Knowledge of P&C and FS products. * Familiarity with P&C and FS industry, including competitors and trends. * Possesses process development and implementation skills. * Proficiency with business consulting tools. * Knowledge of process installation, education techniques and other sales processes. * In-depth knowledge of the Allstate business model. * Ability to articulate, assemble and deliver information. Non-technical Skills * Strong communication skills - Includes presentation, business writing, negotiation, motivation and relationship management. * Problem solving - uses judgement by applying broad knowledge and experience when addressing complex issues. * Team building - Blends people into teams when needed; creates strong morale and spirit, defines success in terms of the whole team; creates a feeling of belonging in the team; etc. * Talent management - Fosters an environment that provides learning opportunities and support. * Planning and organizational skills - Can engage resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently. * Ability to accommodate overnight travel. Required Licenses (including certifications) * P&C and Life and Health licenses as appropriate for the state (can be attained through development once in the role within the first 90 days) * Industry certifications (preferred) Good Work. Good Life. Good Hands®. As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life

• including a generous paid time off policy. Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era. 1 day ago - save job - original job Apply On Company Site Other jobs you may like Programmatic Specialist Xaxis - New York, NY 17 days ago Specialty Services, Associate MUFG - New York, NY 8 days ago Agency Fund Specialist Research Foundation of The City University of New York - New York, NY 30+ days ago Partnership Specialist TLC Marketing - New York, NY 30+ days ago Easily apply Recycling Specialist Keter Environmental Services - New York, NY 30+ days ago * Agency Process Specialist jobs in Cranford, NJ * Jobs at Allstate in Cranford, NJ * Agency Process Specialist salaries in Cranford, NJ Allstate Allstate 5,151 reviews Your career awaits at Allstate. Were 70,000 professionals strong, working each day to help protect nearly 16 million households. Giving... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume