Job Description

POSITION SUMMARY: (4-6 WEEKS TRAINING ON SITE IN AUBURNDALE, MA)

Client Services Representative answers incoming calls from clients and creditors related to accounts enrolled in ACCC’s debt management program.  Representatives will research issues for clients and or creditors for clients to obtain the full benefits of the DMP program.  

RESPONSIBILITIES:

1.       Answers incoming calls and chats from clients and/or creditors relating to ACCC’s services. 

2.       Contact clients that have missing documentation needed for DMP enrollment.

3.       Contact creditors that have not responded or accepted ACCC’s proposals.

4.       Research creditor issues for clients to maintain creditor benefits.

5.       Process payments over the phone

6.       Add new creditors for DMP enrollment.

7.       Adhere to the appropriate phone monitoring guidelines when speaking with clients.

8.       Other duties, as assigned

POSITION QUALIFICATIONS:

1. Education: High School Diploma or equivalent required
2. Experience: Minimum 1 year experience related to customer service required or equivalent combination of education and experience
3. Basic knowledge of excel
4. Other: Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

REGULAR HOURS: Monday - Thursday Noon - 8:00, Fridays 10:00 am - 6:00 pm or Monday – Thursday 11 am – 7:00 pm, Fridays 10-6

Job Type: Full Time

Salary: $17.00 - $18.00 per hour depending on experience

ACCC is an Equal Opportunity Employer. Visit us on the web at www.consumercredit.com.

Also "like" ACCC's Facebook Page to get updates right to your timeline: https://www.facebook.com/AmericanConsumerCreditCounseling

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Company Description

American Consumer Credit Counseling (ACCC), a non-profit consumer education, credit counseling and debt Management Company located in Auburndale, MA.