Job Description

LIFE AT AMPLIFY

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman and we’re looking for teammates who are inspired by that mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion and more.

WHAT YOU BRING

Even in this digital world of banking where almost everything is done online, there are times when people need a helping hand or an answer to a question. Maybe they are having problems logging into their online banking account. Or maybe their debit card isn't working. Or perhaps they are wondering how to apply for a car loan.  No matter what the situation, as a BILINGUAL CUSTOMER SERVICE REPRESENTATIVE at Amplify, you will be there to help them when they call.  You are the warm voice on the other end of the line who ensures their questions are answered, their needs are met, and they leave the conversation knowing more than they did when they called.

Qualifications and Other Information

We believe these underlying skills are the most important part of the job:

• EMPATHY. When our customers call us, they may be dealing with an upsetting situation. We put ourselves in their shoes to understand their perspective.  We “read the room” and make sure that we are offering the assistance our customers need, rather than a scripted conversation.
• KNOWLEDGE. We strive to educate our customers at every opportunity, whether that is explaining the types of loans we offer or showing them how to use online banking.  We have a wealth of information to help our customers, but if we don’t know the answer to their question, we will find it.
• DETAIL ORIENTED. We know that banking is all about the details – transposing a couple of numbers and a deposit that was supposed to go to one account ends up in another.  We check and double-check our work, confirm the actions we are taking with the customer, and keep a watchful eye (and ear) for indications that a customer may be experiencing fraud.

In addition, the following skills and experience are helpful:  

• previous financial services experience or call center experience
• ability to speak Spanish fluently (required)

THIS ROLE REQUIRES THE ABILITY TO WORK A VARIABLE SCHEDULE OF 40 HOURS PER WEEK BETWEEN THE HOURS OF 8:30 A.M. AND 5:30 P.M. CENTRAL TIME, MONDAY THROUGH FRIDAY, AND 9:00 A.M. TO 2:00 P.M. CENTRAL TIME ON ROTATING SATURDAYS.

THIS POSITION IS ELIGIBLE TO WORK ON A 100% REMOTE BASIS IN THE FOLLOWING STATES: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, and Wisconsin.

WHAT WE OFFER

To build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits – including paid volunteer hours and development programs – that will engage your role in our community.

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners (Saint Louise House, Caritas of Austin, and the American Red Cross).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.
• Additional diversity, equity, and inclusion (DEI) training through Leadership Austin and Courageous Conversations™.

Amplify is an Equal Opportunity Employer.

Company Description

Amplify is a member-owned financial cooperative with more than 57,000 members and over $800 million in assets. We've been serving Austin since 1967 when we got our start as IBM Texas Employees Federal Credit Union. Amplify has five convenient locations across Austin, Round Rock, and Cedar Park, TX.