Job Description

Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally to all Core Systems and services at Visa Data Centers. The team is responsible for all technical support, Change Execution, Problem and Incident management. The administrator is responsible to ensure high availability and drive better systems monitoring and performance investigations. This includes working in partnership with other O&I teams as well as working with client’s endpoints, vendors and development teams to continuously drive higher availability and reduction of service impacts.

Essential Functions

• Provide technical advice and support to Visa’s Client institutions and processors to ensure customers expectation are exceeded.
• Discipline in detailed documentation and reporting of issues and changes. Timely and accurate updating and maintaining Global Inventory records.
• Create and test implementation Linux scripts for vendor’s field engineers and support team for installation and activation
• Perform remote system Installation with on-site vendor engineer support, configuration and lockdown of Visa Endpoint servers.
• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly
• Timely escalation of critical situations and any likely project risk that can impact project delivery scheduled to Manager and 3rd Level support team
• Ensure that all server deployments follow Visa security guidelines and report any non-compliance.
• Able to communicate and work cordially in global team with teammate from different culture and in time zone.
• Work closely with both IMAC and Project team to ensure best-in-class delivery of solutions and support to Visa client.
• Ensure all incidents and changes are in compliance to ITIL and operation policy
• Ensure that all servers going into productions are locked down and meet operational acceptance criteria
• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

As we reimagine work, it’s important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team. To that end, GO shift employees will have up to 3 flex shifts per month, pending scheduling and manager discretion.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location

Qualifications

Basic Qualifications
• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications
• 2 or more years of work experience
• 1 year experience in Linux System Administration or certifications on Linux system
• Working Experience in IT Operations and Project Delivery
• Ability to effectively perform problem isolation and resolution of critical systems to have the least amount of impact and downtime.
• Outstanding customer service skills and a dedication to the customer service experience.
• Must be result-oriented and constantly looking for new ways to improve efficiency and productivity.
• Project Coordination and planning experience.
• Must exercise a reasonable amount of independent judgment under minimum supervision.
• Ability to assess and analyze technical situations and provide viable alternatives
• Must be a self-starter and pick up new skills and knowledge
• Basic programming / scripting knowledge in Bash, Python or and Perl
• A keen interest to learn new skills and technology through online resource.
• Comfortable working on a 10/12-hour shift schedule

Additional Information

** Work Hours:** Varies upon the needs of the department.

** Travel Requirements:** This position requires travel 5-10% of the time.

** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 74,800.00 to 105,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.