LRM Fraud Claims Associate I Charlotte, NC/en-US/Careers/job/Charlotte-NC/LRM-Fraud-Claims-Associate-I_R0010550/apply Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help? Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Perform key analysis in the processing of client initiated fraud claims or cases of suspect transactions to identify fraud. Perform research and loss mitigation actions on multiple delivery channels and products to protect bank clients and assets from fraud. Ensure a regulatory compliant response to fraud and loss issues and enforce the corporations legal rights under the account holders agreement, Uniform Commercial Code (UCC), National Automated Clearing House Association (NACHA), Visa, Regulation E and other applicable industry operating rules and guidelines. Utilize specialized fraud case management systems, reports and online screens to analyze client behavior, deposit accounts, checks and transaction history in order to identify and interdict fraudulent banking activity. Actions directly impact bank fraud and operating loss performance, client experience, regulatory compliance as well as the attendant compliance, reputational and operational risk. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Utilize fraud case management systems, automated call distribution technology, internal case entry tools, and internal bank systems. 2. Process low to mid-range cases (up to $2,500) with one to two transaction/case types. 3. Evaluate cases with simple to moderate complexity to ensure the necessary information and documentation is available. Research case evidence for validity and authenticity. 4. Gain and maintain effective knowledge and understanding to ensure processes comply with regulations such as Regulation E, Visa Operating Rules, UCC, Federal Credit Reform Act (FCRA), Regulation J, Regulation CC, NACHA, Bank Secrecy Act/Anti-Money Laundering/Patriot Act (BSA/AML), Telephone Consumer Protection Act (TCPA), Office of Foreign Assets Control (OFAC) and Identity Theft red flags. Make decisions that impact processes and clients with financial implications (e.g. force close or charge off account, pay/no pay, block/hold an account and transaction or access based on analysis of research conducted). 5. Respond timely and appropriately to inquiries, both verbal and written, from clients and Bank associates requesting information on fraud cases after completing all required authentication. 6. Escalate sensitive, complex and large financial, compliance or reputational issues to management where appropriate. 7. May transfer or refer cases for special attention or to initiate recovery to Retail Payments, BankCard, Cash Support, BSA/AML, Corporate Investigations, Legal or other area where warranted. 8. Establish and maintain files and records while maintaining client confidentiality and all information security protocol. 9. Provide input on fraud trends or process improvement ideas based on department results. 10. Assist in training efforts and cross-training initiatives for new and transfer associates. Provide on-going training support, as needed. 11. Perform the following functions based on the assigned area within the department: a. Review and conduct research on checks processed for endorsements, kiting, forgeries and counterfeit; b. Review and conduct research for electronic transactions and activity to confirm victim and perpetrator fraud c. Review patterns and practices for indicators of identity theft; d. Place holds or stop payments on suspicious and fraudulent transactions or checks; e. Block or close client accounts and access based on risk and exposure to loss or fraud. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High School diploma or equivalent 2. One year of banking experience 3. Ability to work independently with minimum supervision in a detailed and deadline-oriented environment 4. Effective verbal and written communication skills 5. Working knowledge of multiple channel fraud issues, detection and mitigation strategies 6. Working knowledge of multiple applicable regulations (e.g. Regulation E, the Uniform Commercial Code, NACHA, Visa Operating Guidelines, Regulation CC, BSA/AML/Patriot Act and FCRA) 7. Ability and willingness to work flexible hours, including evenings, weekends and overtime, as required 8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 9. Ability to travel, occasionally overnight Desired Skills: 1. Associates degree 2. Three years of experience in financial fraud prevention and/or investigation 3. Strong knowledge of bank operations and back-office procedures related to transaction processing 4. System knowledge and experience needed of multiple fraud detection systems and internal fraud case management systems (e.g. Early Warning Systems, Falcon Card Fraud Detection System, Actimize Fraud Systems, 41st Parameter, ASI 16, ASI 19, Fraud Case Management System (FCMS) and Pegasystems (Pega)) BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify Posted 2 Days AgoFull timeR0010550 At BB&T, we believe our associates are our most valuable asset. We operate on the principle that each individual is capable of having a positive impact on the organization. This belief has allowed BB&T to evolve into one of the financial service industrys top performers. BB&T is much more than a bank. Building on a long tradition of excellence in community banking, BB&T offers a wide range of financial services including retail and commercial banking, investments, insurance, wealth management, asset management, mortgage, corporate banking, capital markets and specialized lending. Based in Winston-Salem, N.C., BB&T has more than 35,000 associates and operates more than 2,100 financial centers in 15 states and Washington, D.C. A Fortune 500 company, BB&T was recognized as one of Forbes' 2017 Best Banks in America and is consistently recognized for outstanding client service by Greenwich Associates for small business and middle market banking. Our success as an organization is based on the vision, mission and values that comprise the BB&T philosophy. Adhering to this philosophy will lead you, the individual, and us, as an organization, to create the best financial organization possible. We invite you to join our winning team at BB&T!