DESCRIPTION

Wholesale Credit & Lending (WCL) is an important contributor to the Group: it supports 80% of the revenues generated by Wholesale banking and forms a key part of the Group-wide transformation. In 2020 we announced the formation of a WCL Transformation & Delivery organization, bringing together credit and lending-related transformation programmes across Commercial Banking, Global Banking, Risk Transformation and Digital Business Services. WCL Transformation & Delivery is responsible for delivering high priority programmes to simplify, digitise at scale and automate the credit and lending journey, as well as supporting the creation of a new, globally consistent credit and lending organisation serving both GB and CMB business lines which collectively build towards our vision of becoming a leader in digitally enabled domestic and cross border lending across network, by improving customer experience generating competitive advantage through use of data and participation in emerging borrowing models

The Business Analyst will work with colleagues across multi-disciplinary teams to produce and own business user requirements, functional specifications and business cases, validate and prioritise project requirements.

The role will entail:

• Project management of a portfolio of loan related projects
• Documentation of business requirements
• Documentation of the Loan IQ set up requirements
• Business analysis and preparation of project documentation, including business case and project artefacts
• Development and delivery of project plans
• Supporting the Loan IQ operations teams in Hong Kong, KL and Kolkata
• Liaison with FO Business, Finance and IT teams

KEY ACCOUNTABILITIES

• Leading activity to identify, review and analyse business processes and systems to understand design implications across Business, IT and Operations
• Leading the design and reengineering of processes, where process is one of the many parts of the change, and provide detailed guidance on process design (considering risk, end-to-end and cost)
• Overall support to impact assessment for change requests on design, scope, time, budget or effort on programme plan and provide accurate estimates for handling new requirements, design changes and scope
• Managing implementation of solutions
• Development of control structures and performance scorecards (KPIs) to ensure project milestones, budgets, resources and employee engagement aspirations are met, implementing mitigating actions as appropriate
• Management of external service providers
• Work with markets/regions to understand regulatory, customer and competitive landscape

IMPACT ON BUSINESS

Identify and document all non IT requirements including:

• Documentation impacts/changes
• Communication plan
• Data integrity/clean up
• Migration steps and processes
• Scope, define and assist execution of test scripts/testing
• General co-ordination of efforts across Operations teams and Loan IQ IT

ROLE DIMENSIONS

• The jobholder will report to the WCL Loan Product Manager

CUSTOMERS / STAKEHOLDERS PRIMARY CUSTOMERS ARE:

• WCL functional and delivery teams
• Other business areas and lines as appropriate
• Group Functional Teams - e.g. Risk, Group Finance, IT
• Operational support teams
• Group & Regional teams
• Other Risk sub-functions - global and regional

The Business Analyst will lead, contribute, challenge and advise effectively on areas within their scope, including internal committees / forums and support the provision of transparent and insightful feedback on status. They will communicate with clarity, impact and passion to inspire audiences and create a shared understanding and commitment. Other stakeholders on projects will include (as demanded by specific project need):

• Other Transformation functions
• Regulatory authorities
• Other service delivery functions
• Data service providers
• Software, data and service vendors

LEADERSHIP & TEAMWORK

• Act as a role model to the team in business analysis and design best practices
• Promotes innovative approach when devising solutions
• Champions the benefits and utilisation of Agile delivery encouraging the appropriate deployment
• Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking prompt action to address any activities and behavior's that are not consistent with HSBC's diversity policy and / or the best interests of the business and its customers.
• Give timely, honest and constructive feedback to others
• This role may occasionally lead other analysts on projects or programme

MANAGEMENT OF RISK

• Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.

OBSERVATION OF INTERNAL CONTROLS

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions

• Possess excellent Business Analyst skills
• Strong analytical background with a high degree of attention to detail
• Background working in cross-functional teams to drive requirements capture
• Experience in business and process analysis, change initiatives & re-engineering
• Experience in planning and deploying both business and IT initiatives
• Agile expertise - takes ownership of building agile capabilities in teams ensuring the right process are in place for agile requirement capture
• Leading and empowering cross-functional teams

SPECIFIC

• Strong understanding and experience in the Loan market with in depth knowledge of the bilateral and syndicate agreements.
• Strong working knowledge of Loan IQ and loan market business processes
• Must be able to evidence experience in multiple sectors, including as a minimum General Corporates, Structured/Leveraged Finance, and Financial Institutions, in order to lead project design workshops linked to workstream initiatives.
• Knowledge of both Banking and Markets core products including loans, RCF, transmission/settlement facilities, derivative hedging products and treasure management solutions.
• Knowledge of both internally and externally produced bank documentation, term sheets and must be able to demonstrate previous experience in documentation negotiation or approval.
• High level of awareness of policy & governance, including concentration risk management, risk of loss client management and capital/pricing frameworks.
• Awareness and understanding of bank regulatory reform programmes, including Basel III, CRD and preferably sector specific reform programmes such as EMIR and Solvency II.

CAPABILITIES

• Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
• Challenge business intent in a constructive manner to accurately define requirements and design detailed business solution and structures
• Continuously look for innovative ways to improve business outcomes and add value to customers / stakeholders/colleagues
• Strong organizational, time management and planning skills in order to cope with multiple responsibilities
• Ability to build strong relationships across Business, IT and Operations
• Flexible and able to adapt in a fast-paced, changing environment
• Confident and open to challenging existing protocols and processes. Qualifications and Accreditations
• Evidence of self-development across a number of disciplines
• Industry recognized certifications desired i.e. Change Management, Master Black Belt - SixSigma

Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.

This role has been designated as a Enhanced Vetting Role

Under the Company's internal 'Back to Front'/'Front to Back' transfer policy this role may be classed as High Risk. As a result, internal candidates may require enhanced approvals and vetting checks if they are currently employed in a Front Office department, or if they have worked in a Front Office department within the last 5 years (please refer to the HR FIM definition for further guidance). The enhanced approvals and vetting would need to be completed before the candidate will be confirmed in the role. We are an equal opportunity employer and are committed to creating a diverse environment. #wayup All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.