West Creek 4 (12074), United States of America, Richmond, Virginia

Marketing Technology Platform Design, Enterprise Design

Are you passionate about shaping user experience, applying and evolving design systems to meet associate and customer needs?  Do you balance design research, creative innovation, and consistency? Are you able to dive into complex systems and processes and create elegant, user focused solutions? If this sounds like you, we should talk.

Always starting with the customer, this team is designing self service tools Capital One Associates use to get the best experiences out to customers with minimal use of development teams. The Advanced Platform for Experimentation (APEX) runs digital tests to discover the best in app messaging experiences for our customers. The Digital Messaging Team proactively pushes many types of messaging to customers. The Chariot Platform manages the content supplied to those messages, tests, and more. These teams collectively make up the Enterprise Marketing Technology Group within Capital One.  

Being able to work with diverse groups of people and find consensus between product, tech, design and data partners is key to this role. Specifically, You will be responsible for bringing the UX and UI of disparate platforms into alignment. On this team you are uniquely positioned to influence the company’s associate facing digital tools and shape the future of Design at Capital One.

Let’s make the best tools that empower associates at Capital One to serve customers.

AS A DESIGNER ON THIS TEAM, YOU WILL:

• Collaborate with Designers, Data Scientists, Product Managers, Software Engineers and other stakeholders create and/or apply design system elements to associate experiences and prototype interfaces and dashboards that make Capital One internal messaging, experimentation and content management tools converge and be easy to understand and use.

• Research and design enterprise tool interfaces and iterate on solutions to user problems grounded in data.

• Design and iterate and test solutions that visually make tools easier to understand and use.

• Apply Design best practices and help establish visual design and interaction guidelines for Marketing Technology tools.

• Learn about enterprise messaging, experimentation, and content management at scale and innovate in those areas. 

• Iterate on messaging and the digital experimentation process at Capital One

• Work in Figma to develop and adjust prototypes of platform workflows and content management tools.

• Help iterate and prototype UX and UI solutions gathered from internal user interviews and research. 

• Work with sprint teams to develop and ship the solutions you prototype and validate.

WHAT YOU’LL BRING:

• A collaborative nature with strong communication skills, sincerity, and a sense of humor in the face of ambiguous platform design challenges

• Confidence and pride in your work, skills, experience, and expertise

• The ability to handle multiple projects simultaneously, with minimal supervision

• Experience presenting design concepts to peers, management, and executive stakeholders

• The desire to bring ingenuity, simplicity, and humanity to banking.

• An insatiable appetite for learning new things

BASIC QUALIFICATIONS: 

• At least 4 years of User Interface Design

• At least 2 years of experience UX prototyping

• At least 1 year of User Experience Design experience

PREFERRED QUALIFICATIONS: 

• At least 1 year of Data Visualization/Informational Graphic Design Experience

• At least 1 year Interface A/B Testing Experience

• Familiar with web development code (html, css, javascript, etc.)

• Experience doing UX research and facilitating design workshops

• Familiar with Adobe Creative Suite

• Experience using Figma

• At least some Service Blueprinting experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

If you’ve heard our name before and are eager to find out more about us, hold that thought. Because we’re here to lift the lid on our collaborative and empowering culture, our diverse and supportive teams, plus our innovative approach to banking. Add to that the huge range of training, professional development, and personal growth opportunities we offer, and it should be easy to see why so many people are choosing to explore life at Capital One.