The Cash & Trade Processing Intermediate Associate Analyst role is responsible for assisting with any projects and initiatives related to cash management and transaction services. This position is for a Client Operations Specialist- supporting Fraud Reconfirmation and Canada Investigations in Global Payment Operations. The Client Operations Specialist receives and completes an in-depth analysis of various inquiries related to wire processing in the Canada Investigations and USD Clearing spaces. These inquiries are escalations based on multiple facets of the Canada and USD wire products. This role will include conducting payment investigations on various types of inquires received via phone and email, as they relate to end to end payment flow for funds transfer wire processing.

RESPONSIBILITIES:

• Develop SME knowledge in all relevant functions with the ability to provide training to newer staff

• Develop practical knowledge of industry practices and standards

• Prepare and lead team meetings as well as keep management informed of any updates

• Flexibility and initiative in supporting multiple functions within the space

• Assist with operational processes and process improvements

• This role requires working US holidays/extended hours/weekends as necessary to cover international responsibilities specific to our department, team and functions

• Apply the knowledge of the area of expertise to control, assess, analyze and/or evaluate processes and data

• Cross-train for various internal roles within the department, and provide back-up coverage for those roles as needed

• Ensure transactions or processes are executed correctly and are compliant with internal policies and controls

• Initiative in supporting functions in the Canada Investigations space including but not limited to: actioning Canada Investigations Cases from end to end, researching and thoroughly answering email inquiries, creating wire transfer adjustments, interfacing with the Canada Processing team as necessary

COMPETENCIES:

• Excellent, confident communication skills, both written and verbal

• Motivated, result-oriented approach to business

• Adept at working in high pressure scenarios, delivering consistent results and exceptional analytics

• Ability to multitask, prioritize, and exercise exceptional time management skills

• Knowledge of Citi's infrastructure, payment flows and SWIFT is advantageous

SKILLS:

• Ability to work independently while also maintaining awareness of larger team needs

• Exceptional verbal and written communication skills with the ability to tailor responses to various audiences accordingly

• Exhibit excellent attention to detail and problem solving abilities

• Ability to develop and maintain strong working relationships across teams within the department, as well as offshore teams and external entities

• Perform according to compliance standards and departmental procedures to minimize losses

• Perform all required tasks within established procedures and controls to minimize losses

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

QUALIFICATIONS:

• 2-5 years of relevant cash management and financial services experience preferred

• Consistently demonstrate clear and concise written and verbal communication

• Proven analytical and critical thinking skills

• Demonstrated ability to build and cultivate partnerships across business regions

• Proven project management and leadership skills

EDUCATION:

• Bachelor's degree/University degree or equivalent experience

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI.

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.