Customer Service Advocate (Internet) - Chattanooga,TN - 10/8/18 Start Date Customer Service Advocate, Chattanooga, TN Please note: this position moves to a Work From Home role after the first 10 weeks of training; Must be willing to work an 8hr set shift between the hours of 6:00am - 12:00am Monday - Sunday (40hr work week) _ _ Please ensure you attach a .PDF or .DOC updated and formatted resume ** ** Role Description Helping others is key. Always listen first and respond with empathy. Own the customer experience. Be a part of something greater than yourself. Are you ready for a role that utilizes your caring nature and quick-thinking skills to help people? How about a role that makes you feel like you are making an impact every single day? Alright, lets do this First things first, were a global health service company dedicated to helping people improve their health, well-being and sense of security. But we dont just care about your well-being, we care about your career health too. Thats why when you work with us, you can count on a different kind of career - youll make a difference, learn a ton, and change the way people think about health insurance. Customer Advocates help our 90+ million customers make the most out of their Cigna benefits. Heres a little more about what youll do: * Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions. * Make it easy for customers to work with us. Take ownership of their issue and do your best to resolve them over the phone the first time, every time. * **Be an advocate for health and wellness. **Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs. * **Enjoy regular development opportunities and mentorship as you train with the best team in the industry. **We offer extensive, hands-on training and guided on-the-job training to ensure youre successful here. (And enjoy your job too!) Training Details: Training Schedule: Starts 10/8/18 for 20 weeks (10 weeks on site and the next 10 weeks at home). Training hours are 8:00 am-4:30 pm M-F and perfect attendance is required to ensure your success. ** ** **Holidays Off During Training ** 11/22 and 11/23 Thanksgiving 12/25 Christmas 1/1 New Years **Work Schedule ** This is a fulltime, permanent, on-site opportunity with WAH (Work at Home) availability, paid training. **Post Training: **must be willing to work an 8hr set shift between the hours of 6:00am - 12pm Monday - Sunday (40hr work week) The Customer Advocate Service Center is open Monday Sunday (24 hours a day/ 7 days a week). For any shifts working after 11:30am an additional 12% shift differential opportunity is added to your base pay. What you need to do the job: * A fun-loving personality. * Ability to work from home * High School Diploma or equivalent required, Associates or Bachelors degree preferred * Attached Updated Formatted Resume (.DOC or .PDF preferred) * 1+ years of customer service experience * Intermediate proficiency in Microsoft Office Suite and Windows multi-tasking is a must * Experience using internet/phone applications * Must be on-site and present the entire training period * Excellent communication skills and time-management skills If youve made it down this far, we have to ask, What are you waiting for? Apply now! **Primary Location: **United States-Tennessee-Chattanooga **Work Locations: ** **Job: **Bus Ops--Customer Service **Organization: **Cigna Healthcare of North Carolina **Job Level: **Individual Contributor **Schedule: **Full-time **Job Type: **Standard **Job Posting: **Aug 6, 2018, 2:09:22 PM **Shift: **Variable