Case Analyst II Phoenix, AZ/en-US/Cognosantecareers/job/Phoenix-AZ/Case-Analyst-II_R0003041-2/apply Cognosante is very happy to serve on the Enrollment Resolution and Reconciliation, Form 1095-A Reporting program. We take great pride and care in the work we do to assist our fellow citizens. In our efforts, Cognosante is seeking dynamic contributors to help us exceed expectations of the program. The Case Analyst II plays a significant role on a team supporting case analysis and reconciliation of data from the health insurance exchange. As a Case Analyst II, you will have the opportunity to utilize your data analysis experience and skills for research, remediation, case management and troubleshooting. You will also be a contributor to project coordination, workflow investigations, business procedures and process improvement. The Case Analyst II will be part of a team empowered to collect and reconcile data from several proprietary data sources, and subsequently tasked with the responsibility to follow defined Standard Operating Procedures to remediate pre-defined and triaged cases for both consumers and health insurance issuers. Although online training will be provided within the department, it is essential that each analyst be able to work independently, maintaining the confidentiality of the information they meet. Analyst must be flexible to meet all changes regarding additional duties within the scope of the project. Furthermore, it is imperative that a successful Case Analyst II candidate be proactive, exercise good judgment, and demonstrate great initiative as most of the cases he/she will be tasked with trouble-shooting and resolving will be unique in nature and will necessitate an extreme attention to detail. While the Complex Case Analyst team will focus primarily on various case types, a successful candidate will work in a coordinated team effort to appropriately escalate individual cases requiring advanced subject matter expertise. We have the following shifts available, so we can try and accommodate a schedule that will work for you: * 7:00 am 3:30 pm * 8:30 am 5:00 pm * 9:30 am 6:00 pm * 10:30 am 7:00 pm Key Responsibilities: * Identifying and remediating consumer data issues related to health insurance exchange coverage * Applying appropriate research and technical knowledge to resolve outstanding issues in a timely and accurate manner * Analysts will be responsible for making outbound calls to gather additional information as well as inform the consumer of the decision on their case. * Undertaking any other additional duties as assigned by their Manager Required Qualifications * Associates degree (A.A.) or equivalent from a two-year college or technical school and three to four years related experience, or High School diploma and three to four years of related experience * Must be proficient in the use of MS Office Suite (Word, Excel, Outlook, PowerPoint and Access) * Must be able to work in a fast paced and deadline driven environment * Senior casework analysis skills * MS Access and good organizational skills are a must * Basic experience in making travel arrangements * Prior experience in scheduling and facilitating meetings * Good communication skills both oral and written Candidates who do not meet the required qualifications will not be considered. Additional Minimum Qualifications * Experience in the healthcare industry * Experience with the Affordable Care Act * Excellent communication and problem-solving skills * Be able to prepare and maintain detailed records and reports * Ability to analyze and document requirements * Customer service or call center experience Posted 3 Days AgoFull timeR0003041 Were on a mission to transform our countrys healthcare system. Each of our 1,700+ colleagues across the United States plays a role in transforming the lives of millions of Americans. This mission drives us - and it adds meaning to what we do, each and every day. Our passion for serving public health programs, and for engaging consumers more directly with the healthcare system, runs deep. Passion for what we do. Pride in how we do it. Cognosante was founded to address a critical gap in the health IT market the need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. Experience grounds us; innovation drives us. For almost 30 years, weve worked to find progressive solutions to complex problems. We help state Medicaid agencies navigate healthcare reform. We provide community-based assistance to Americans as they enroll in healthcare coverage. And we dream of, design, and develop IT solutions meant to disrupt the status quo and connect the dots between patients, plans, providers, and payers. We are the best minds on health - and were looking to grow our team. Are you ready to make a difference in the lives of millions? Join us. Highlighted Benefits for Full-time Employees Medical Dental Vision 401k Flexible Spending Accounts Paid Time Off Work/Life Solutions Pet Insurance Cognosante is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Cognosante is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to jobs@cognosante.com or call 703-206-6015 and let us know the nature of your request and your contact information.