Job Description
JOB DESCRIPTION AND DETAILS IN FULL. MUST BE WITHIN A 50 MILE RADIUS.
You will be applying for a CUSTOMER EXPERIENCE ASSOCIATE I, THIS POSITION IS A WORK FROM HOME POSITION. YOU WILL BE TRAINING AND WORKING FROM ON TEMPORARY TO PERMANENT BASES DUE TO COVID-19. I have provided the job description and details of duties. Once you have reviewed the details and if you would like to proceed please reply back to this email AFTER that you have completed the steps below and indicate you are ready to proceed. Below is the application link, speed test, and typing test link to complete in blue, once you have finished those steps please email me regarding your score and speed test. Once complete I will schedule you for an over the phone interview.
MUST HAVE AT LEAST ONE YEAR OF CALL CENTER EXPERIENCE AND/OR TWO YEARS CUSTOMER SERVICE EXPERIENCE TO BE CONSIDERED.
JOB DESCRIPTION:
- Executes routine inbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision.
- Assisting Fortune 500 customer employees with existing FSA, HRA, Cobra, and health care amenities issues and concern.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide customer with appropriate resolution.
- Provides customer with appropriate standard information requested.
- Derives all necessary information from customer to update database.
- Understands when to seek help and/or escalate to a more senior role.
REQUIREMENTS:
- Ability to sit at a desk for extended periods
- Typing of 25 WPM
- Ability to navigate through multiple computer systems using dual monitors
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and computer literate
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
- MUST HAVE AT LEAST ONE YEAR OF CALL CENTER EXPERIENCE AND/OR TWO YEARS CUSTOMER SERVICE EXPERIENCE TO BE CONSIDERED.
PAY/HOURS
BENEFITS:
- Includes medical, dental, vision, AD&D, STD, LTD and Life Insurance. You are eligible for coverage on the first of the month following sixty (60) days of employment, unless the 60th day is the first of the month, in which case you are eligible on that day.
- PTO and holiday pay after 6 months
MUST COMPLETE ALL REQUIREMENTS BELOW IN FULL PRIOR TO MOVING FORWARD AND MUST HAVE THEIR OWN WEBCAM.
Please copy/paste in open browser if you are unable to click and load.
https://jobs.conduent.com/careers/jobs/28543?lang=en-us
Take the INTERNET SPEED TEST at https://www.speedtest.net from your dedicated workspace PING: BELOW 175MS
- DOWNLOAD 10MB PER SECOND
- UPLOAD 3MB PER SECOND.
This next link will take you to the typing assessment. Once you have finished the typing assessment you will receive an email regarding your score. Please send this to me to verify you have completed and passed the typing assessment.
Typing Assessment Link: https://2x.kenexa.com/2xAssess/manpower/batch/take/5fc7faa247874d5a8caffde8590a72ce
Complete and email me scores
EQUIPMENT PICK UP @ 1434 CROSSWAYS BLVD EAST WING CHESAPEAKE, VA 23320
Company Description
You must complete the typing test and internet speed test to be interviewed.
Thank you