Job Description

As a valued colleague on our team, you will collaborate with project leads on problem solving and process improvement projects to enable the client to meet organizational goals.

In this role, you will support and contribute to the collection and analysis of data, generate presentations related to the problem and desired outcomes, generate insights and recommendations, and support the client during the execution of solutions towards their desired outcome. As a Lead Associate, you have the skills and ability to execute most of these functions independently, utilizing established methods, with the benefit of team feedback and guidance.

The Continuous Improvement - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities in collaboration with project leads:

• Collaborate with project leads to define the objectives of projects to solve the right problem at the right level
• Support and execute on comprehensive data collection, research, and observations to support root cause problem solving
• Support design and implement systematic approaches to analyze data derived from interviews, process documents, and independent research to generate meaningful insights and presentations, telling a story that resonates with client with actionable solutions
• Monitor and report on the performance of deliverables, products or project teams
• Support, as needed, stakeholder management for project leads with the client to enable their execution of priorities for the enterprise

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences:

• At least 4 years of relevant experience
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Skilled in creating visual concepts, creating content, and editing content by hand or with the help with computer software to communicate ideas, particularly using PowerPoint
• Experience in fact gathering, conducting focus groups and interviews (and accurate note taking of such discussions), designing surveys, etc.
• Experience managing project plans, resources, and people to ensure successful project completion
• Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
• Excellent communication skills including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
• The group of skills related to Business Process Management including business process mapping, process design and implementation, etc.
• Experience helping an organization to plan and manage change in effort to meet strategic objectives
• Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
• Adeptness at influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
• Tools: Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, Microsoft OneNote

Desired Experiences:

• Bachelor’s degree or equivalent
• Experience identifying and selecting strategic options, and identifying resources to meet the defined objectives
• Experience gathering accurate information to explain concepts and answer critical questions
• Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making.
• Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
• Learning and training experience, including conducting, developing, and evaluating training, instructional design, and learning management systems
• Relationship management experience including managing and engaging stakeholders
• Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
• Business knowledge in the areas of Single Family, Multifamily, Finance, or Banking and Financial Services
• Familiarity with Lean Management concepts and methodologies
• Experience with Power BI, Sharepoint, Visio, Confluence

Additional Information

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. At times, business need may call for on-site collaboration, which means proximity within a reasonable commute to your designated office location is preferred unless job is noted as open to remote.

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.