National Debt Relief (NDR) is the country’s fastest growing and most reputable financial service provider in the debt relief sector. We are actively looking for motivated team members to grow with us! With a workforce of over 800 employees, we continue to grow and develop our talent at a lightning-fast rate.

NDR holds an A+ accreditation by the BBB and is rated as the top debt relief provider in the country by many third party consumer review sites including TopConsumerReviews.com. NDR’s mission it to help individuals and families rid their lives of burdensome debt and financial Hardship. We are looking for talented and enthusiastic individuals to join our growing Client Services team!

Description

We are looking for a highly motivated individual interested in growth to join our management track in the Client Services Department.

The position is focused on providing phone support for our clients involved in the settlement process answering any general inquiries, addressing problems and/or concerns. A typical day consists of making and answering inbound and outbound calls, emails and online requests for information, as well as maintaining a rapport with our client base.

This position is an entry level opportunity. This position includes career advancement into management:

• Client Services Representative (Entry-Level)
• Client Services Specialist
• Team Leader (Manages a 6-8 person team)
• Manager (Manages 4-5 teams)

We do not hire externally for management. Positions beyond entry level are typically filled through internal promotions. Promotions are based strictly on performance – measurable metrics which are transparent to each employee. Previous experience in a call center is not required. We train all hires.

Principle Duties and Responsibilities

• Use Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns.
• Resolve customer inquiries/complaints with limited escalation to team leaders.
• Document client discussions clearly and concisely.

Required Skills and Experience

• Bachelor’s degree in any field required.
• Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques and applicable regulations required.
• Excellent verbal and written communication skills.
• Ability to work in a fast paced environment with strong organizational and multi-tasking skills.
• Polite, confident, tactful, patient, and diplomatic while dealing with complex problems.
• Computer proficiency in Microsoft Office.
• Experience using Salesforce is a plus, but not required.

Applicants must be able to pass a pre-employment background check which verifies education, prior employment, and criminal history as well as a drug screening test.

We Offer

• Training and guidance.
• Medical, Dental and Vision Benefits.
• 401K Benefits with a company match.
• Paid Time Off, Sick time and Vacation time.
• Promotion and growth opportunities.

National Debt Relief is an equal opportunity employer that offers competitive wages and bonuses per job performance. National Debt Relief does not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, age, employment status, disability or veteran status or any other basis prohibited by federal, state or local laws. AA/EOE

National Debt Relief is one of the country’s largest and one of the most reputable debt settlement companies. We are made up of energetic, smart & compassionate individuals who are passionate about helping thousands of Americans with debt relief. Most importantly we’re all about helping our customers through a tough financial time in their lives with education and individual customer service.