Job Description

DELMOCK TECHNOLOGIES INC’S, Senior Recruiter Stan Blackwell (sblackwell@delmock.com / 410-218-0900) would love to speak with you regarding the following position IT CONTACT CENTER SPECIALIST in LAUREL, MD.  

WHAT YOU WILL DO

The IT Contact Center Specialist works closely with Client Contact Center team and IT staff to:

·         Analyze & optimize contact center applications performance,

·         Make technical recommendations and drive solutions to technical problems,

·         Coordinates and supports all voice components including telephony contact center applications, and

·         Process change requests and implement according to schedule using IT’s project management methodology.

Our minimum requirements for this role:

REQUIRED

·         Bachelor’s degree in information technology or a related field.

·         Avaya telephony support experience that includes:

·         Verint desktop analytics support experience.

·         Experience with Avaya Communications Manager (CM) 6.2 or newer.

·         Experience with Avaya Elite Multichannel (EMC) 6.3/CCE or associate degree in information technology or a related field with

CURRENT EMPLOYEE TESTIMONIES

Best work experience to date. The salary and benefits are excellent, while the company cares about its employees. It’s rare when the CEO knows each employee personally.

ABOUT YOUR NEW COMPANY

Employment with DTI means growth. DTI is a Baltimore-based certified HUBZone business providing complex mission-critical IT and Health solutions. Valuing Ethics Expertise, Technology and Delivery of Superior Service.