Documentation Specialist, CGA DentaQuest 146 reviews - Milwaukee, WI 53209 The Documentation Specialist is responsible to ensuring that all CGA operational documentation, policies and procedures are accurate and up to date. The role is responsible for providing consultative support for CGA processes, systems, and clients under limited supervision. The position provides detailed business solutions involving a variety of applications and processes with focus on achieving contractual compliance, interdepartmental efficiencies and quality excellence. PRIMARY JOB RESPONSIBILITIES: * Maintain professional operational documentation associated with CGA guidelines, processes and procedures using technical writing procedures. * Interview internal employees to effectively create documentation that is accurate and reliable and aligns to our policies and procedures. * Responsible for creating and maintaining CGA formal Policies and Procedures * Responsible for ensuring the operational documentation and CGA policies and procedures are in sync and in alignment * Recommend refinements and improvements to existing operational standards, procedures and processes. * Review client requirements to ensure that CGA policies and operational procedures are up to date and represent client requirements. * Cultivate professional relationship with DentaQuest Clients and internal customers. * Represent CGA in meetings as necessary. * Serve as the business subject matter expert for CGA workflows, policies and procedures. * Collaborate with cross functional business partners and internal team members to implement process and procedural changes as well as system enhancements to improve operational performance and compliance. * Provide support with regard to the implementation of corrective action plans. * Assist with and/or lead special projects. * Perform other duties as assigned. Required Skills * Exceptional oral and written communication skills. * Sound analytical skills with a strong working knowledge of the DentaQuest business in order to effectively translate business needs to solutions. Ability to ask the right questions. * Operate with minimal direction * Facilitate meetings and manage small project teams * Ability to work in an ambiguous environment

• Ability to prioritize and organize multiple tasks with tight deadlines. * Excellent problem solving ability. * Ability to manage multiple tasks and priorities in a fast paced work environment. * Excellent organization and prioritization skills. * Self-motivated individual with an ability to take on additional responsibilities of a complex and technical nature. * Ability to work in excess of 40 hours per week as needed or required to meet business objectives. Required Experience * Bachelors Degree in Communications, Business, or related field * 2 years of technical business writing experience * 3-5 years work experience in insurance or related field. * Experience interpreting client and business requirements and translating requirements into functional documentation. Preferred Qualifications: * Experience in graphic design * Experience in building documentation in SharePoint * CGA knowledge and experience PHYSICAL DEMANDS: * Ability to work in a traditional professional office setting. * Ability to sit at computer terminal for extended periods of time. * Ability to effectively operate computer equipment. * Work schedule may vary and is determined by project schedules. * Ability to travel as projects dictate * Ability to efficiently operate all job-related office equipment. * Ability to communicate via telephone and work in virtual teams * The office environment is active with high voice levels and interruptions that may challenge hearing and concentration. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position. ** In accordance with DentaQuests Compliance Plan, employee must conduct DQ business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or DQs Compliance Officer. ** DentaQuests Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for additional information regarding this Program. 21 hours ago - save job - original job Apply On Company Site Other jobs you may like DME Documentation Specialist Division 10 Personnel - Milwaukee, WI 10 days ago Operations Document/Correspondence Specialist DentaQuest - Milwaukee, WI 30+ days ago Document Control Specialist MGS Mfg. Group, Inc - Germantown, WI 30+ days ago Easily apply * Documentation Specialist jobs in Milwaukee, WI * Jobs at DentaQuest in Milwaukee, WI * Documentation Specialist salaries in Milwaukee, WI DentaQuest DentaQuest 146 reviews Quality dental benefits, wellness programs & a partner in the community. Our mission is to improve the oral health of all. Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume