Designers at Capital One have a passion for solving complex problems. They are human-centered in their approach to design and feel comfortable advocating for user needs. They are curious and demonstrate a passion for learning. They are capable of generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals. They have an exuberant passion for the power of strategic design and an “anything is possible” mind set. They take pride in their work and yet they have a humble approach. They are able to contribute as a designer from end-to-end on projects, which means they are comfortable as researchers, strategists, and designers. They employ design thinking methods to uncover insights that help inform design decisions. They are excellent communicators and feel comfortable presenting their design decisions in front of colleagues and stakeholders.

What You’ll Do:

• Build empathy for the people you’re designing for through participation in human-centered research;
• Advocate for and be the voice of the customer in our design and development process;
• Collaborate with business analysts, product managers, and other designers on research, strategy, ideation, design, and testing of new product concepts;
• Present research findings and design concepts with various audience types from sophisticated design experts to non-designers;
• Utilize Lean and Agile methodologies to deliver useful and usable product, data, or service experiences;
• Exercise our values of humanity, simplicity, and ingenuity throughout your work;
• Translate user needs, style guides, technology and business requirements into elegant design solutions;
• Leverage analytics tools to measure success, present opportunities, and support decision-making.

About the Design Development Program:

As a member of our two-year, Design Development Program (DDP), you'll have the freedom to explore different roles, teams, and design projects while zeroing-in on the career that's right for you. Conceived of as a career accelerator to foster the next generation of leading talent, the Design Development Program provides the framework to develop world-class design skills and gain a comprehensive understanding of end-to-end data, product, and service design.

Here’s what we’ll bring to the table:

• A challenging role on an awesome team;
• Placement opportunities within Product, Service, and Data Visualization Design roles
• The opportunity to rotate roles at the 12-month mark in the Program;
• Mentorship with industry-leading designers;
• On-going professional and personal training through Meet Ups, Lunch N Learns, and our award-winning Capital One University;
• Regular networking opportunities with peers and executives.

Basic Qualifications:

• You will obtain or have obtained a bachelor’s degree or higher between December 2015 and May 2017

Preferred Qualifications:

• Bachelor’s Degree: BFA in Interaction Design or Communication Design, BS in Human-Computer Interaction or Computer Science (with Human-Computer Interaction focus), BA/BS in design-related field or closely related discipline;
• Graduate degree: MFA / MDes in Interaction Design, MS in HCI, MA in Design with experience as a UX practitioner;
• Working knowledge of human-centered design principles (e.g. Design Thinking);
• Portfolio of UX/UI design work that demonstrates experience working on projects from empathy to iteration;
• Storytelling skills with an ability to weave key insights into a compelling narrative and present to diverse audiences;
• Excellent problem-solving skills with an ability to analyze situations, identify existing or potential problems and recommend solutions;
• 2+ years’ experience with standard digital design tools (e.g. Sketch, Adobe Illustrator, Adobe Photoshop, Omnigraffle, Balsamiq, Axure, etc.);
• Exposure to client management, including relationship building with internal and external partners;
• Bonus: rapid prototyping using HTML, CSS, and JavaScript;
• Bonus: interest in service design with experience using service design methods.

At Capital One, we’re changing banking for good and helping people live their best lives. We’re building one of America’s leading information-based technology companies, using our digital fluency to transform everything about the customer experience.  We think and work like a tech company, always ready to dream, disrupt and deliver a better way—for our customers, the financial industry, and each other. Relentless innovation is our way of life.