Job Description
Visa's Global Product Design team is seeking an experienced, hands-on Design Research Manager with expertise in qualitative and quantitative user research to drive leading-edge product design. This Design Research Manager will be a player-coach with the opportunity to grow and build their own research team, under the umbrella of the larger Design Research organization, supporting one of Visa's growing product focus areas.
Design researchers at Visa are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value methodological rigor, kindness, inclusivity, accountability, and collaboration. In this role, you will lead the strategy and execution of full-scale research projects, delivering compelling research insights that distill the complexity of client challenges. You will play a vital role in developing new products and services directly for Visa's clients and partners, as well as help inform critical human insights employed by internal product, consulting, and account teams.
Role Responsibilities:
Essential Functions:
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Minimum 7+ years of work experience, including significant experience in a role with responsibility for design research, product design and design research planning, as well as execution and client management for complex UX research projects
• Experience and understanding of product management and innovation in the payments space a plus
• Qualitative expertise a must, quantitative skills a plus.
Additional Information
** Work Hours:** Varies upon the needs of the department.
** Travel Requirements:** This position requires travel 5-10% of the time.
** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700.00 to 200,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.