Job Description

Arthur Grand Technologies is currently seeking a highly motivated and skilled ID Infrastructure Support for one of our clients.

Position: ID Infrastructure Support / IT Support / Helpdesk Support / IT Technician
Location: Knoxville, TN (Onsite)
Long Term Contract

Job Duties:

- Provides first-level troubleshooting of hardware, software and operating system problems,

- Documents user's problems through the use of an online problem management system including opening, updating status, and closing problem tickets.

- Responds to telephone calls, email, and problem tickets for personnel requests for technical support.

- Tracks and monitors the problem to ensure a timely resolution where required.

- Resolves PC software configuration problems and remotely installs software products and/or approved patches.

- Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs.

- Resolves computer system problems, including coordination between users, product line specialists and/or enterprise infrastructure support staff.

- Diagnoses, isolates, and analyzes problems utilizing historical database records.

- Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.

- Escalates unresolved issues to the successive level of support.

Basic Qualifications:

Bachelor’s Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline, or six years of relevant experience in lieu of a degree

- 1 or more years of experience in troubleshooting applications or network related issues

- 1 or more years of experience in ticket tracking tool such as Heat, Remedy and Service Now

- 1 or more years of experience providing customer service

About Arthur Grand Technologies:

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume for immediate consideration.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best regards,

Afrin Rihana

Arthur Grand Technologies Inc

www.arthurgrand.com

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Additional Information

All your information will be kept confidential according to EEO guidelines.