Mortgage Customer Service Specialist - Tempe, AZ Ditech Financial LLC 428 reviews - Tempe, AZ 85284 Making a career move is a big decision. At ditech, we have one of the industrys most well-known brands. And while were committed to providing our customers with an exceptional experience, we believe that our employees deserve a great work environment, where they can grow, learn and achieve their professional dreams. Professional, friendly and encouraging; we are a fast-paced, fun place to work, learn and develop your skills. Youll be creating a promising career for yourself and have the opportunity to earn a good living while helping our customers achieve an important life goal, homeownership. Customer Service Representative Position Summary: The Customer Service Representative (CSR) answers a large volume of customer service calls and assists customers with various requests/needs. The CSR serves as a primary telephone representative and must be able to provide all necessary support services. All calls are to be handled in a warm, friendly and professional manner while providing the customer with accurate information in a quick and efficient way. Essential Functions * Answer internal calls, external calls and work calls from the Message Center and respond to customer requests within established timelines in order to maintain service level expectations in regard to call handling time and calls per hour. * Provide information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently. * Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. * Research items and follow-up with customers in a timely manner. Work with other mortgage associates to obtain the necessary information. * Participate in outbound call campaigns. * When necessary, explain policies and procedures courteously and patiently. * May provide written responses to customer inquiries as needed. * Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service. * Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the companys overall operation.

• Foster and promote the proper company image at all times. * Any other job responsibilities requested by management. Qualifications Education:
• High School diploma or general education degree (GED) required, Bachelors Degree preferred Experience: * 6 months customer service experience in a professional office environment required. * Previous mortgage servicing experience preferred. * Previous call center experience preferred * Maintain high performance and accuracy in a fast paced, stressful environment * Good numeric aptitude and analytical skills * Self-starter; able to work in fast-paced, deadline oriented environment * Must project a friendly, courteous, patient, and helpful professional demeanor at all times even under adverse conditions. * Must possess a working knowledge in the use of personal computer, Internet, calculator, fax machine, printer and other business machines. * Must possess excellent personal relations skills, excellent telephone etiquette, writing skills, and be willing to attend extensive systems training. Skills: * PC knowledge and ability to navigate through multiple online tools and systems * Typing WPM minimum: 35 Conditions of Work: * Office setting * Ability to remain on the phone for long periods of time * Ability to sit for long periods of time * Use of a computer for long periods of time, including typing and viewing monitor * Based on current business needs, overtime may be required. Ditech Holding Corporation (DHC), Ditech Financial LLC (Ditech) and Reverse Mortgage Solutions, Inc. (RMS) and their affiliates are Affirmative Action and Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by applicable federal, state or local law. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process or if youd like to view a copy of the companys affirmative action plan, please contact careers@ditech.com. 4 hours ago - save job - original job Apply Now Please review all application instructions before applying to Ditech Financial LLC.