About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The recently established Global Business Risk and Control group is responsible for the development of consistent control frameworks and the subsequent effort to conform front line controls and monitoring to these new standards across the enterprise. The group partners with the business and Risk teams to develop consistent approaches and practices that ensure we have the right checks and balances in place to minimize errors and issues. This includes driving front line controls remediation, control risk execution, and monitoring effectiveness throughout the enterprise.

Within Global Business Risk and Control, the End User Computing (EUC) Enterprise Governance group provides end-to-end management of the EUC program for Citi.

Essential Responsibilities: Organizational Scope and Accountability

• The EUC Enterprise Transformation Regulatory Closure Lead’s primary function will be gathering, reviewing, and documenting all of the artifacts necessary to close a Regulatory Business Critical Milestone (RBCM) and the respective deliverables and activities in the Consent Order.

• This is a global role that will work with senior leaders across functions including EUC Enterprise Governance Operational Oversight, Transformation Program Office (TPO), thirteen Lines of Business, functions and technology organizations, and the second and third lines of defense (i.e. Internal Audit, Compliance, Legal, Finance, Operational Risk, Credit Risk)

• Balance and execute near-medium-long-term action plans and partners with large/complex country, region, or business requiring coordination and execution across units. Action plans are typically address regulatory requirements and commitments under Matters Requiring Attention (MRAs), Issues Management / Corrective Action Plans (iCAPs), Consent Order (CO) initiatives and Business re-engineering initiatives

• Preparation of materials for all Consent Order (CO) activity, deliverables, tasks, and Regulatory Business Critical Milestone (RBCM) work in support of the end-to-end plan execution

• Create and manage communications with a variety of stakeholders, including senior leadership; these communications may include the following: standardized closure of milestones documentation, dashboards, templates, reporting, and forums to provide senior management and business owner issue awareness (number, severity, status) and action

• Creation of executive-level documentation for the Enterprise EUC Transformation team in response to regulatory matters. Facilitate and communicate all Regulatory Business Critical Milestone closure efforts throughout the process from RBCM creation to IA Validation closure.

• Ensure detailed documentation and artifacts are in place and available to evidence completion of program milestones, deliverables, and tasks. Governance routines require maker-checker processes and establishment of adequate oversight. Artifacts will be made available to internal audit and to regulators as needed to evidence successful completion of the programs

• Manage potential barriers to timely execution before they impact critical path delivery. Ensure proactive management of deliverables such that issues and risks are escalated promptly to allow for timely remediation and delivery of the project/program as scheduled

• Develop routines to assess emerging business risks from a variety of sources which include: internal team members, technology, Internal Audit, Compliance, business, and functional stakeholders. Routines should involve collaborating with EUC Enterprise Governance team members to self-identify areas of control improvement and integrate issues identified in other lines of business to identify and prioritize potential risks

• Prepare and present recurring updates for executive management and sectors, track progress and issues being managed by other areas such as business, technology and senior management to identify emerging risks

• Ensure clear and transparent reporting of project/program status to Program Sponsors, the ECDO, the Data Program Lead, and the Transformation Program Office

Job Skills / Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, Information Technology or related work experience. MBA and/or Regulatory experience preferred.

• At least 5+ years of business experience in audit, control, compliance or regulatory management in consumer banking, financial services.

• Strong communication (written and oral), reporting, presentation and influencing skills. Proven ability to autonomously create clear written communications (Samples of prior work may be requested).

• Extensive large-scale project or program management experience with the proven ability to develop action plans and drive a diverse group of stakeholders to achieve milestones and deadlines;

• Strong planning and coordination skills for creating brand new global cross-functional processes and activities.

• Strong investigative and analytical skills for EUC solution identification, implementation and tracking of effective remediation, and design of sustainable processes.

• Strong command of project management methodologies (agile, waterfall) for planning, execution and reporting of progress, goals and issues.

• Assertive and self-confident to challenge status quo and propose diverse ideas within existing processes and business practices.

• Pragmatic problem-solver, forward thinker with knowledge of broader consumer financial business models and operating risks.

• Strong relationship management skills with ability to deepen relationships and build partnerships across key support areas like Audit, Compliance, Chief Data Office, other Sectors, Control, CAO, Independent Risk, and Legal.

• Proven track record of strategic thinking and tactical planning for developing multiple approaches to solve issues and make recommendation to senior leadership.

• Six Sigma, PMP or other relevant data management and quality training is a plus.

• Occasional travel may be required.

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.