Enterprise Process Improvement Intern

Learn more about First Citizens Bank
First Citizens Bank

First Citizens Bank

Enterprise Process Improvement Intern

Raleigh, NC
Internship
Paid
  • Responsibilities

    Overview

    First Citizens Bank offers an exciting summer internship program that provides development opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build for the future!

    Internship dates: 5/28/2025 - 8/01/2025

    Responsibilities

    In this role, you will:

    • Be part of a dynamic team with interesting projects.

    • Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support.

    • Attend professional development sessions, informational sessions, networking and community service events.

    • Have a dedicated manager and program manager to help you navigate the bank and the internship program.

    • Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship.

    • Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship

    Qualifications

    Required qualifications:

    • High School Diploma or GED and 1 year of experience

    • Currently enrolled at an accredited collegiate institution (during the time of the summer program)

    • Ability to work 40 hours per week during the duration of the program

    Preferred qualifications:

    • 3.0 minimum GPA

    • Strong desire to learn and grow

    • Possess a positive attitude, naturally curious and enjoys collaborating with others

    • Strong verbal and written communication skills

    • Critical thinking skills

    • Ability to multitask

    • Ability to adapt and adjust priorities based on business needs

    • Ability to take direction and absorb information quickly

    • Experience utilizing MS Visio or similar tool to document process flows

    • Experience with developing business cases to justify a change

    • Experience with problem solving and root cause analysis

    • Ability to analyze and report on data utilizing MS Excel (e.g. Power Queriers, Pivot Tables, vlookups)

    • Knowledge of statistics tools (e.g. Hypothesis testing, regression)

    First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.

  • Industry
    Financial Services
  • About Us

    Together, First Citizens and Silicon Valley Bank offer you the strength and stability of a diversified financial institution with over 125 years of service and the personalized approach of a nimble financial partner. First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts.