Reinstatement Redemption Specialist Irving, TX/en-US/External/job/Irving-TX/Reinstatement-Redemption-Specialist_R838/apply At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether youre at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Summary The Reinstatement Redemption Specialist is responsible for Reinstatements or Redemptions after Repossession of collateral has occurred. This position will work with customers to negotiate repayment of delinquent payments and fees to reunite customers with repossessed collateral to avoid losses to the company. Essential Functions * Receives incoming and makes outbound collection calls to encourage reinstatement of repossessed collateral loan by negotiating repayment of outstanding past due account balances and fees to avoid further losses to the company. * Provides timely and accurate responses to customer telephone inquiries regarding reinstatement of repossessed collateral loan. Make every effort to achieve First Call Resolution. * Accurately documents all account activities and pertinent information to include but not limited to verifications and demographic changes. * Meet individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work. * Ensures compliance with Exeters policies & procedures, safety, state and federal laws, regulations and standards. * Other duties as assigned. Education & Experience * High School Diploma or equivalent. * College degree preferred. * 1 -2 years of work related experience. * Experience in the finance or credit industry preferred. * 2 years of administrative support experience preferred. Exeter Finance LLC is an Equal Opportunity Employer. Posted YesterdayFull timeR838 At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether youre at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment. We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more. As an equal opportunity employer, were committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.