Total Loss Claims Coordinator First Investors Financial Services 31 reviews - Atlanta, GA 30339 Summary: Responsible for processing vehicle total loss claims which includes corresponding with account holders, insurance companies and various internal departments (Titles, Bankruptcy, Payment Processing and Collections). Essential Duties and Responsibilities include the following. Other duties may be assigned. * Handles inbound calls from customers and insurance companies involving claims in which the vehicle has been deemed a total loss. * Coordinates insurance payments for vehicle repair claims with the customer and the body shop and obtains endorsement when repair work has been completed and invoice has been received. * Reviews emails and receives phone calls from collection department regarding total loss claims and contacts customer to obtain insurance and claim information. * Notifies Bankruptcy department regarding total loss claims so that their files are updated. * Properly assigns accounts in SHAW to reflect Total Loss (Code 60) so that it will be uploaded to the Total Loss report file. * Reviews Total Loss report daily and view new claims and which accounts need to be worked. * Works with insurance company to obtain collateral evaluation reports, settlement breakdowns and police reports which is need prior to submitting title or letter of guarantee need to settle the claim. * Reviews loan documents to see if the customer has GAP coverage. Works with GAP coordinator to insurance claim is filed. * Contacts title department in Houston to request title information on new loans and advises them via email where to send titles once total loss claim has bee paid out. * Documents all steps, correspondence, conversations with customers/insurance company in the notes on the account. * Sends deficiency balance letters to customer once total loss payment has been applied to the account. * Submits all documentation to loan servicing for scanning once total loss process has been completed. * Processes incoming total loss checks by notating the account and submitting to payment processing. * Researches incoming insurance claim checks to determine the type of claim and the account it should be applied to. * Reviews, qualifies and completes all forms for substitution of collateral situations. * Provides month reporting on total loss accounts

• Performs various administrative duties such as faxing, preparing overnight package labels, updating MS Excel worksheets and copying. * Complies with all company policies and procedures. * This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth. Competencies To perform the job successfully, an individual should demonstrate the following competencies: * Problem Solving - Identifies and resolves problems in a timely manner; Able to analyze and solve problems. * Customer Service - Responds to requests for service and assistance. * Oral Communication - Listens and gets clarification; responds well to questions; participates in meetings. * Written Communication Writes clearly and informatively; Able to read and interpret written information. * Teamwork - Balances team and individual responsibilities * Ethics Works with integrity and ethically: Upholds organizational values. * Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position * Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. * Judgment Includes appropriate people in decision-making process * Planning/Organizing Prioritizes and plans work activities; Uses time efficiently; excellent follow up skills. * Professionalism Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. * Quality - Demonstrates accuracy and thoroughness; Monitors own work for quality. * Quantity - Meets productivity standards; Completes work in timely manner; * Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays or unexpected events. * Attendance/Punctuality - Is consistently at work and on time; * Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; * Initiative - Asks for and offers help when needed. * Innovation Generates suggestions for improving work. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diploma and or/GED. Two to three years previous auto claims experience preferred. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Mathematical Skills Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Computer Skills To perform this job successfully, an individual should be familiar with a PC have typing/keyboarding skills of 30+ wpm. Other Skills and Qualifications Ability to negotiate with insurance companies and claims adjusters. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. First Investors is an equal opportunity employer. First Investors is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of First Investors to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons. Interested candidates should NOT submit a photograph or video with a résumé. Résumés containing a photograph or video will not receive consideration. All employment with FIFSG is at-will employment. Continued employment with FIFSG is not guaranteed and all employees may be subject to discharge or discipline without notice or cause, at the sole discretion of FIFSG. 4 hours ago - save job - original job