Job Title Escrow Department Associate Salary Starts at $19/hour + Depends on Experience Location Operations Center - ESC - Anchorage, AK 99501 US (Primary) Category Customer Service Career Level Experienced (Non-Manager) Work days/hours Monday-Friday; 8am-5pm Job Type Full-time Job Description Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized three years in a row by Alaska Business magazine readers. GENERAL PURPOSE SUMMARY Provides advanced clerical and administrative support within the bank, directly assisting at least one manager/supervisor by performing the following essential duties and responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performs advanced clerical and administrative functions, often of a confidential or sensitive nature; composes correspondence, develops and maintains extensive spreadsheets and databases, creates forms and templates, and prepares and formats documents using multiple software programs for supervisor's presentations and reports. Manages special work area-specific projects; compiles and summarizes data, performs analysis, and creates reports for supervisor's review. Responsible for maintaining administrative support procedures, and implementing approved process and procedural changes as directed by supervisor. Functions as personal assistant to at least one manager/supervisor; schedules and coordinates meeting facilities and equipment, makes travel arrangements, and maintains the central task and event calendar. May attend and participate in meetings on supervisor's behalf as required, and is responsible for producing and distributing meeting minutes to appropriate personnel. Assists with the work area budget process; maintains records of expenditures, ensures proper general ledger coding, analyzes variances, and reports to supervisor. Responds to internal and external customer requests for information, and maintains awareness of subject matter experts within the work area and the bank for effective referral. May review lower level administrative employees' work, and provide training and guidance to less experienced employees in the work area. Performs other work-related duties as assigned by supervisor. Job Requirements QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: Minimum: Associate's degree in a business related field and two years related administrative experience, or three years advanced-level clerical, administrative, or related banking experience; or equivalent combination of education/training and experience. Preferred: Additional business related coursework. Financial industry experience. Familiarity with area of bank position is located in. SKILLS and ABILITIES: Ability to keyboard 45 wpm and operate a 10-key calculator; word-processing, scheduling, spreadsheet, presentation software, and database experience required. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING SKILLS: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract variables. LICENSES, CERTIFICATES, and REGISTRATIONS: Must possess and maintain a valid State of Alaska drivers license and provide a current copy of an Alaska Department of Motor Vehicles Report (MVR) evidencing a good driving record. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Travel 0 - 10%