North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it’s our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace twelve times by the Milwaukee Journal Sentinel.

As a mutual company, North Shore Bank isn’t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.

North Shore Bank’s Video Teller Specialists act as the Bank’s personal representative with its customers by building strong relationships between the customer and the Bank. They enhance the customer’s experience by providing exceptional, professional, and consistent service using the Teller Now video system. Tellers in the Video Center support and demonstrate our customer service standards, are professional and friendly at all times and, are willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Teller Video Center.

• Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates our customer service standards with both internal and external customers.
• Answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
• Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.
• Resolves complex and non-routine inquiries concerning bank policy and operating procedures; researches and solves customer’s problems as time permits, referring more difficult situations to the branch staff or appropriate department.
• Performs operational teller activities at the supervisory level.
• Processes detailed and/or complex deposit, IRA, and loan/ lease payments including ability to correct transactions.
• Utilizes the Bank’s on-line systems and website in order to facilitate customers’ transactions.
• Identifies cross-selling opportunities, selling new or additional products or services that meet customers’ needs, and makes appropriate referrals to other bank areas.
• Meets or exceeds minimum personal referral goals and contributes to Video Teller Center goals.

The extended hour schedule provides individuals opportunity to work both traditional and non-traditional hours; part-time hours, 7 days a week.

Our pay rates are extremely competitive. North Shore provides our Video Tellers with the opportunity to earn two attractive pay increases within the first year; a 401k plan with matching benefits, medical plans, and other employee benefits.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent. Requires demonstrated customer service abilities. Must have demonstrated knowledge of financial concepts. Previous Teller experience preferred.

OTHER SKILLS and ABILITIES:

Position requires individual with effective verbal and written communication skills, including listening skills. Individual will need to function within an environment of potential distractions and interruptions which require an ability to remain focused and manage priorities and details. Because this position is based on video interaction, the incumbent must be comfortable, professional, and friendly on camera with customers via Video Access. Ability to multi-task by operating several computer programs at one time. Incumbent must have an excellent understanding of NSB’s on-line system and website. Position requires good business judgment when waiving fees within established bank guidelines.

Required Skills

Required Experience

Tools used:
● OCLC Worldcat Discovery World Share Management Services
● Online work request and invoicing systems
● Various library databases and electronic collections
● Google or MS Office suite: Gmail, Google Docs, Word, Excel, etc.