Experience : 0 Description : Customer Service Rep. II + Job ID:2295 + Functional Area:Servicing + Employment Type:Full Time + Location:Fort Washington, PA + Department:Customer Engagement + Relocation Provided:No Email a FriendSaveSaveApply withLinkedInApply Now Position Description: The Customer Care Representative is responsible for assisting Freedom's customers in the servicing of their mortgage. This may include helping in a call center capacity in the following functions: customer service and collections. + Answer inbound and make outbound calls from the Customer Care department and respond to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers. + Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently. + Maintains confidentiality of customer's non public information. + Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently. + Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. + Provides written and verbal responses to customer inquiries as needed. + Answer inbound and make outbound collection calls on delinquent accounts up to 30 days. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Other Related Duties: + NMLS Safe MLO Licensing is a plus. + Customer service and collection experience in a mortgage environment. Minimum one year related experience and/or training.Education and/or Experience: + + High school diploma or general education degree (GED) required. Some College/Associates Degree or equivalent from two-year College or Technical School; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience. Freedom Mortgage is a privately held, full-service residential mortgage lender licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands. We are one of the largest and fastest-growing privately held mortgage companies in the country, as well as the #7 lender in the nation. Freedom Mortgage currently services more than $100 billion, and we are a top VA and FHA lender. And we are continuing to grow! Freedom Mortgage is again on the Inc. 5000 list of the nation's fastest growing private firms. This year we ranked #1842; our revenue ranks as the largest in the state of NJ and largest nationwide in the category of Financial Services in 2017. Freedom Mortgage has over 5300 employees and offices nationwide. Locations include suburban Philadelphia (multiple sites in Southern New Jersey and Fort Washington, PA) and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers in Melville, NY; Orlando, FL; San Diego, CA; San Dimas, CA; and Tempe, AZ. Freedom Mortgage team members enjoy our total rewards program, including excellent benefits, perks, business casual dress, rewards programs, training, development and career opportunities. Community spirit is one of our shared values and Team Freedom Cares is our philanthropic arm helping us get involved in the communities in which we operate. Learn more about us and apply! Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status a County : Montgomery URL : https://my.jobs/725517135472444b8c92fc2d8cbd8898159