Job Description

What's in it for you as a Branch Associate I:

• Comprehensive Training & Development: You'll receive e-learning and virtual training, guided by our Learning & Development team, ensuring you're equipped with the knowledge and skills to succeed. Ongoing coaching and mentorship will help you grow into the next phase of your career.

• Career Advancement: This role offers clear growth paths, including opportunities to move into higher-level roles. Your experience with us will not only boost your resume but also position you for future success in the financial industry.

• Full Benefits Package - Enjoy competitive benefits that include:

  • Rotating Saturdays and Sundays off for a healthy work-life balance.

  • 16 hours of paid volunteer time annually to give back to your community.

  • 10 paid holidays to recharge and spend time with loved ones.

  • 401k plan with up to 7% employer match to help you secure your future.​

  • Tuition reimbursement for continued education and personal growth.

• Member-Centric Focus: At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs.

• Fun, Engaging Workplace: Beyond the work, we offer an inclusive culture where team bonding is key—whether it’s enjoying endless coffee or participating in our frequent potlucks.

The Basics of a Branch Associate I Role:

• Weekly schedules will be set between the hours of 8:45-5:15p M-F
• Rotating Saturdays at our Lamar branch from 8:45-1:30p.

What you'll do as a Branch Associate I:

In the Branch Associate role, you will serve members in a hybrid capacity conducting both Teller and New Accounts related transactions. You will work to create a top-tier experience for our members and proactively assist with their financial services needs by opening accounts, submitting loan applications, problem-solving member issues, building relationships, and educating members on additional products and services to improve their financial lives.

See below for more info:

• Create a Top-Tier experience for members in branch, drive thru and over the phone.
• Engage members on financial products and services using a needs-based approach.
• Open new accounts and products including savings, checking, debit cards, money market, CDs, and select loan products for consumer members.
• Problem-solve member issues of a basic nature through various communication channels including in-branch, phone, email, etc.
• Actively participate in volunteer events through our Greater Good program.

Qualifications

Must Haves for the Branch Associate I Role:

• Bilingual in Spanish and English.
• Minimum of 1 year in a face to face customer service role.
• High willingness to learn and be a self-starter.
• Outgoing, personable, and a team player.
• Great communication skills.
• Detail oriented.
• HS Diploma or GED.

Nice to Haves for the Branch Associate I Role:

• Cross-selling experience.
• 6 months of cash handling.

Additional Information

All your information will be kept confidential according to EEO guidelines.