Job Description

HERFF JONES, PRODUCT AND ACCOUNT COORDINATOR – INDIANAPOLIS, IN

YOUR OPPORTUNITY: 

The HERFF JONES Customer Experience team is looking for a Product and Account Coordinator to join our team in Indianapolis, IN. 

THIS IS A REGULAR FULLTIME POSITION WITH BENEFIT ELIGIBILITY INCLUDING, MEDICAL, DENTAL, VISION, LIFE, 401(K), PAID TIME OFF, AND ADDITIONAL VOLUNTARY BENEFITS.

Shift: Standard shift is 8:00am - 4:45pm Monday through Friday. Hours fluctuate as needed during peak season including Saturdays and Sundays if necessary due to customer demand. Seasons vary between January through end of May.

HERE'S HOW YOU’LL MAKE AN IMPACT:

The PRODUCT AND ACCOUNT COORDINATOR is responsible for supporting the Account Specialist with customer service and sales support of a specific area of the US business with designated schools (customers) and Herff Jones scholastic sales representatives. Since the business is cyclical, the coordinator will learn different areas of the business throughout the planning and sales season which runs throughout a year. A strong focus on supporting the team with order accuracy, clear communications and a balance of priorities will be key to operating successfully in the role. 

WHAT YOU’LL BE DOING ON A DAILY BASIS:

• Build strong relationships with Account Managers to support the needs of our internal customers (manufacturing plant, sales representatives, other departments etc.) and external customers (supports high schools, colleges and other educational institutions). This includes being responsive and doing a quick turnaround on questions or concerns from the customers, sales representatives and internal personnel.
• Support specialists in coordinating product design and setup specification between the Sales Representative, Schools (Customer) and Production Personnel for Artwork, Composition, Tooling and Samples.
• Communicating throughout the entire order cycle including readiness to order, status of order and confirmation of order details including follow-up on shipping and delivery information.
• Provide administrative assistance as directed by the account specialists, Customer Service Manager, or other leadership on special projects and assignments.
• Work with others to help balance workloads within the work group or from customer service manager as needed.

WHAT YOU’LL BRING TO THE TABLE:

• Bachelor’s or Associates degree preferred.
• Proven success to effectively communicate (listening, writing and verbal) across all levels of an organization resulting to meet product delivery deadlines.
• Previous success in a Customer Service role working with multiple accounts with strong problem solving and organization.
• Proven ability to communicate at a high level both through email and interpersonal communication with influence and balanced with care and kindness.
• Moderate to advanced skills with Microsoft Office (specifically Excel) and learning new systems/technology with understanding some work is processed manually.
• Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill.
• A positive attitude with a focus on the learning the complete product cycle to better service the customer (schools and administrators) and field sales representatives.

Company Description

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.