Title: Inbound Customer Service Representative COMPANY: Humana COMPANY NAICS: Location ZipCode: 45246 Job Description: *Role: Inbound Customer Service RepresentativeAssignment: Call Center - Medicare Service OperationsLocation: *Springdale, Ohio Office ONLY At Humana, Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members. Our associates engage with members through every step of their road to wellness; whether it's through direct interaction or their efforts behind the scenes. Humana associates provide Perfect Service every day to our members, employers, providers and colleagues. As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers. Humana is looking for people who improve their own well-being by taking care of others. Humana is seeking a Customer Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers. * Receive, document and resolve customer inquiries by using established best practices * Build lasting relationships with Humana's customers * Educate customers about Humana's products and services over the telephone Required Qualifications * High School Diploma * Ability to handle a constant volume of phone inquiries in a fast paced environment (Avg.20-25 daily) * Excellent written and verbal communication skills and strong attention to detail * Must be available to work any shift between 8:00 am - 8:00 pm Monday thru Friday * Must be available to work overtime and weekends during peak season (October-March) based on business need * Ability to speak and type simultaneously while using two or more computer programs * At least one year of customer service experience Preferred Qualifications * Associate's or Bachelor's Degree

• Previous call center experience * Proficiency in Microsoft Office Programs * Previous experience in a medical office/facility * Background in healthcareAdditional InformationAfter 6 months of taking calls, this position has potential to become work at home once performance and metrics are being met. At Humana, we're also committed to making the resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We know your well-being is important to you, and it's important to us too. If you share our passion for helping people, we likely have the right place for you at Humana. Title: Inbound Customer Service Representative Location: OH-Springdale Requisition ID: 192656 Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options. Education level: No Grade work Shift: Shift Duration: 3 Driver class: Position count: 1 Orgination method: 11 Employer contact first name: Employer contact last name: Employer contact title: job contact email: Job cantact fax: Job contact phone primary: Job contact phone extension primary: Job contact phone secondary: Job contact phone extension secondary: Location Address 1: Location Address 2: Required LIC certification: Required training: Job status: 1 Office id: KY0099 Onet title: Customer Service Representatives