Impound Specialist is responsible for day-to-day operations with regards to all impound vehicles.

WHAT IS A DAY IN THE LIFE AT FLAGSHIP AS AN IMPOUND SPECIALIST?

• The Impound Specialist’s primary responsibility will be to oversee vehicles impounded; verify timely pickup of vehicle, decide on salvage, and work to negotiate fees to third party entities to secure vehicles.

• Impound Specialist:

  • Make outbound and accept inbound calls

  • Provide thorough and accurate documentation of accounts

  • Negotiate Storage fees with Impound Facilities/ Repair Facilities

  • Determine the Value of units based on photos and/or PDA using Copart

  • Responsible to prepare hold harmless documents, Repo Affidavits, Seizure paperwork and affidavits

  • Responsible to inspect all impound notices to confirm validation based on state guidelines

  • Responsible for identifying fraud notifications and preparing file to be assigned to Replevin Department

  • Service accounts by investigating problems and finding resolutions to minimize risk to FCA

  • Perform account level research

  • Assign accounts out for repossession

  • Ensures repossession agencies have all information needed to secure collateral and are following all repossession guidelines

  • Work state specific accounts

  • Take escalated calls

ABOUT YOU:

EDUCATION

• Required: High School Diploma or equivalent

• Preferred: College Degree

• Equivalent combination of education and experience will be considered

EXPERIENCE

• Required: 1-2 years of collections experience

• Preferred: 1-2 years of auto collections experience

QUALIFICATIONS

• Superior communication skills

• Schedule flexibility

• Ability to work in a fast-paced ever-changing work environment

• Ability to manage constructive criticism in a positive manner

• Must demonstrate ability to work effectively and cooperatively with others

• Strong problem solving and negotiation skills

• Desire to exceed challenging goals

• Self-motivated and have the ability to demonstrate personal initiative

• Adaptable to change, flexible, and demonstrate persuasive communication and organizational skills

• Maintain superior quality assurance results

• Work easily yet aggressively with outside impound agencies

COMPUTER SKILLS

• Proficient in MS Office; Including Word, Excel, and Outlook

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best #FlagshipCareers, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.

Flagship is one of the fastest growing lenders in our space – and has been officially certified as a Great Place to Work! Headquartered in Chadds Ford, Pennsylvania, with operational offices in Arizona and Texas, our company has a workforce of close to 1,000 associates. We believe in providing a positive work environment our associates want to be a part of. A place they can learn, develop, and advance professionally. We seek to work with people who identify with our values, and who are invested in growing – together.