ROLE:

• Provides Registered Investment Advisor firms with a dedicated resource to simplify the setup and processing of a wide variety of Managed Account offerings
• Helps Advisors attract high-net-worth investors by offering a premier investment management solution which allows Advisors to compete with much larger RIA Firms by providing access to such sophisticated money-management services
• Responsible for providing world-class service to Advisors and their end-clients on a daily basis consistently exceeding their expectations; representing the brand of TDA Institutional in every interaction
• Responsible for overseeing the processing of Managed Account Program participant applications and enrollments

RESPONSIBILITIES:

• Review Managed Accounts client applications, and related forms daily
• Daily management of UMAX, MAP, and MIS shared mailboxes
• Field Advisor phone inquiries related to managed accounts programs
• Monitor internal Managed Accounts distribution list and respond to various inquiries as needed and in a timely fashion
• Respond to deposit and withdrawal verification requests from TAMP providers
• Guides Advisors through paperwork requirements for each program offered
• Assist sales with Advisor conference calls related to Managed Account
• Perform welcome calls and serve as the initial point of contact for new investment managers
• Work as a liaison between Advisors, third-party managers, and internal business partners for all account servicing needs
• Learn and become proficient with Managed Accounts products such as MAP, UMAX, SAE, and other TAMP providers
• Ability to decipher complex Advisor relationships and creatively provide managed accounts solutions specifically tailored to that relationship
• Update Amerivest billing schedules when thresholds are met
• Document ABP agreements and coordinate fee schedule set up in Veo-Admin
• Effectively communicates features, benefits, and requirements of TDA's products and services, as well as all applicable firm and department policies
• Produces high quality, accurate, and timely results
• Enhances the Advisor experience by leveraging this associate's unique product knowledge by proposing a process, procedural, and/or product changes when needed

REQUIREMENTS:

• Must possess strong listening skills
• Must have a firm understanding of IBS processes and procedures that will allow for faster navigation of work streams which will result in more timely issue resolution
• Capable of operating in a high-paced and team-oriented environment
• Basic understanding of various portfolio management systems and other trading connectivity requirements for plan participants
• Ability to determine Managed Account needs through the use of probing questions
• Possesses thorough knowledge of the operational procedures of multiple program offerings
• Previous experience managing client relationships required
• Excellent communication skills, good market/industry knowledge, multitasking, and working knowledge of the TD AMERITRADE Institutional service platform is essential
• Client Service experience preferred
• Must be self-motivated, detailed, and client service oriented
• Capable of quickly building a good rapport with Prospects, Sales, and Clients; assessing their needs and presenting features and benefits of TD AMERITRADE's various products and services
• Advisor relations or comparable Institutional experience is required
• Series 7 and 63 licenses
• 4-year college degree
• Military education or experience may be considered in lieu of civilian requirements listed

At TD Ameritrade we help individual investors pursue their financial goals through our brokerage subsidiaries. For more than 40 years we have been serving individual investors – from the first-time investor to the sophisticated trader, and from the “do-it-yourself” to the “do-it-for-me” investor. We offer a broad range of investment tools and services – all at a great value.

We engage with our clients in many different ways including online, on-the-go via mobile applications, over the phone or through independent registered investment advisors. Our clients choose how they want to work with TD Ameritrade – not the other way around.