ROLE DESCRIPTION:

• The Internal Consulting MD is part of the core leadership team of Citi's internal consulting organization. The key roles of the internal consulting organization are to lead significant global programs in partnership with Citi's functional and business unit leadership; to develop Citi's approaches and methods; to build change capabilities across Citi; and to engage Citi employees at all levels in transformational change.
• The Internal Consulting MD uses methodologies to provide hands-on leadership and support to specific Citi operating model and business process improvement projects and programs.Projects will vary in size, duration, and complexity; will have measurable business value outcomes; and will have senior management to Executive-level sponsorship.
• In addition to participating on operating model, process improvement and process transformation projects and programs, the Internal Consulting MD serves as a thought and methodology leader relative to process analysis, design, and implementation approaches and methods to be leveraged on projects undertaken by the internal consulting organization. As such, the individual is expected to help build the internal consulting team's approach for delivery of operating model, process improvement and process transformation, integrating with the head of internal consulting and other leaders within the group to train team members on the approach and develop and evolve a knowledgebase to support a broad range of projects and teams across Citi.
• The performance of the Internal Consulting MD will be measured by a combination of individual and team metrics including value return on process improvement and transformation projects and programs, stakeholder feedback, and contribution to thought and team leadership.

RESPONSIBILITIES:

• Partner with business stakeholders to scope and launch operating model, process improvement and process transformation projects, applying agile principles, by identifying business needs, validating key pain points, and determining the business case for change. Use hypotheses development, data analysis / analytics, and process mapping tools and methods to establish project scope and potential value. Conduct and incorporate research and competitive analysis as required.
• Partner with business stakeholders to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunities. Plan and conduct functional and cross-functional working sessions to develop future state process models that address value opportunities. Conduct and incorporate leading practice assessments and benchmarking as required.
• Be accountable for the delivery of program objectives owned by internal consulting
• Leveraging change management approaches and methods, assess organization capacity and readiness for change. Use the assessment to work with the business leaders to establish a implementation plan for process improvement / process transformation that identifies timing, key projects / initiatives, resources / teams, and change management approach. Partner with process leaders to "sell" the process changes and onboard and influence key stakeholders to support the implementation plan.
• Lead Engagement Managers and Associates through the development of project plans, including backlogs and user stories, establishment of Steering Team(s), and mobilization and launch of project teams to support operating model, process improvement and process transformation project launch. Train project managers / team leaders on agile principles (preferred), process analysis and design approaches, methods, and tools.
• Leveraging Six Sigma, Lean, DMAIC, and other common process change methodologies, establish the Citi Productivity Playbook for Process Improvement and Process Transformation. Leverage a common pool of resources to support ongoing development and delivery of Process Excellence solutions and evolve approaches and tools for broader application across Citi.
• Help create culture change within Citi. Reduce time to market, boost quality, raise employee morale and become a more adaptive organization.

QUALIFICATIONS:

• 15+ years of experience leading Operating Model, Process improvement and Process Transformation projects for end-to-end processes crossing business areas / siloes/geographies. Served as the project / program lead on at least 5 major complex operating model, process reengineering or transformation projects, using agile methodologies, that delivered significant ROI and which were sponsored by Senior to Executive management. Some experience within Banking and Financial Services or another regulated industry is strongly preferred. Management Consulting experience is required.
• Proven capability to develop / adapt Process improvement and Process Transformation approaches and methods, and to lead and train others on the approaches and methods. Experience with Lean and Six Sigma, DMAIC, or other process change methodologies required.
• Familiarity with digitalization concepts and emerging trends as it relates to Process Improvement and Process Transformation and experience integrating technology priorities and requirements into the development of holistic process models and solutions.
• Demonstrated track record of positively impacting organizations and transitioning work, processes, and employees to higher value business models.
• Ability to lead and manage a cross-functional global project team and 1 - 5 direct team members plus 10+ stakeholders on key Process Improvement / Process Transformation approaches. Proven experience in coaching and developing direct reports and team members.

COMPETENCY REQUIREMENTS:

• Required Competencies:

  • Agile Delivery (preferred)
  • Process Mapping and Analysis (six sigma or comparable)
  • Process Design
  • Operational KPI Development, Measurement, and Analysis
  • Root Cause Analysis
  • Business Case Development and Tracking

• Functional and Business Knowledge (some of the below):

  • Consumer and Institutional Banking
  • Risk Management
  • Compliance
  • Finance
  • Human Resources
  • Operations
  • Technology

CHARACTERISTICS:

• Strong leadership skills and presence; can lead through influence / without formal authority
• Can work effectively in a team-based collaborative leadership model to build and ramp-up an organization
• Thinks business first but quickly grasps and can be conversant in digital technologies and their application to business processes
• Innovative and curious, and readily able to think outside of the box
• Communicates effectively and impactfully to all levels of an organization, from line workers to Board members; proficient to expert use of Powerpoint presentation for story-telling relative to the business case for change, the results of analysis, and the plan forward
• Self-starter who brings high sense of urgency to assignments and goals
• Comfortable with ambiguity and change
• Passionate about improving employee and customer experience
• Has strong project management skills but deploys a flexible approach to meet the needs of a broad group of diverse stakeholders
• Balances analytical and creative abilities

JOB FAMILY GROUP: Business Strategy, Management & Administration JOB FAMILY: Business Process Re-Engineering TIME TYPE: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI. View the "EEO IS THE LAW" poster. View the EEO IS THE LAW SUPPLEMENT. View the EEO POLICY STATEMENT. View the PAY TRANSPARENCY POSTING Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.