Kronos WFM Application support engineer

Global Channel Management, Inc

Kronos WFM Application support engineer

Framingham, MA
Full Time
Paid
  • Responsibilities

    Kronos WFM Application support engineer needs senior 10+ years' experience

    Kronos WFM Application support engineer requires:

    • 3+ years IT experience implementing different Kronos WFM products (REQUIRED)

    • 3+ years experience implementing Oracle Exadata Cloud Service / at Customer (REQUIRED)

    • 2+ years experience using enterprise software development; Experience with Java (REQUIRED)

    • 3+ of experience on Jboss/Oracle Weblogic server (REQUIRED)

    • Should have high level understanding on Client platform footprint that includes Oracle technology products, Exadata Cloud, VMware – Linux VM, HyperV and windows 10 (ALL REQUIRED)

    • Adept at reading, writing, and interpreting technical documentation and procedure manuals

    • Ability to present ideas and solutions in user-friendly language/ Ability to explain technical concepts to inexperienced users

    • Solid understanding about Oracle Database 12c/19c/21c

    • Splunk

    • Java software design and/or development

    Kronos WFM Application support engineer duties:

    • Analyze diagnostics using Splunk monitoring tool

    • Troubleshoot, address Kronos WFM software problems during outages and making sure that all the critical Kronos WFM technology components are recovered in time

    • Provide technical support to businesses teams

    • Implement, adhere to, and advocate for ITIL best practices regards to stores and selling systems.

    • SME supporting Helpdesk and L2 team

  • Industry
    Financial Services