Kronos WFM Application support engineer needs senior 10+ years' experience
Kronos WFM Application support engineer requires:
• 3+ years IT experience implementing different Kronos WFM products (REQUIRED)
• 3+ years experience implementing Oracle Exadata Cloud Service / at Customer (REQUIRED)
• 2+ years experience using enterprise software development; Experience with Java (REQUIRED)
• 3+ of experience on Jboss/Oracle Weblogic server (REQUIRED)
• Should have high level understanding on Client platform footprint that includes Oracle technology products, Exadata Cloud, VMware – Linux VM, HyperV and windows 10 (ALL REQUIRED)
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Ability to present ideas and solutions in user-friendly language/ Ability to explain technical concepts to inexperienced users
• Solid understanding about Oracle Database 12c/19c/21c
• Splunk
• Java software design and/or development
Kronos WFM Application support engineer duties:
• Analyze diagnostics using Splunk monitoring tool
• Troubleshoot, address Kronos WFM software problems during outages and making sure that all the critical Kronos WFM technology components are recovered in time
• Provide technical support to businesses teams
• Implement, adhere to, and advocate for ITIL best practices regards to stores and selling systems.
• SME supporting Helpdesk and L2 team