Human Resources Support Center Associate, Intake/Triage
Resources career at Liberty Mutual Insurance- A Fortune 100 Company!** Assists employees, managers and HRBPs with inquiries/requests of limited complexity, as they pertain to HR policies/procedures, benefits, pay, HR Systems, etc. Triages questions/issues of a more complex nature-including HR case management work-to HRSC and functional HR subject matter experts. Utilizes HR Support Center resources/tools such as the HR Support Center Reference Guide, Employee Handbook, Manager Center and policy manuals, to answer questions and resolve issues. Responsibilities: 1. Researches and resolves basic employee, manager and HRBP inquiries/requests regarding HR policies, procedures, programs and systems. 2. Responds to basic benefits inquiries from employees and managers related to eligibility, qualifying events, commuter benefits, 401(k), benefit enrollment systems, etc. Handles various support work related to benefits. 3. Answers pay-related questions from employees and managers, including payroll deductions, withholding, wage garnishment, stop and reissue payment processes, direct deposit, pay slip requests, etc. Researches and resolves less complex pay issues and discrepancies. 4. Assists employees and managers with routine questions regarding appropriate training classes to take, as clearly documented by SBU/Corporate area and/or Corp Learning & Development. Answers basic questions related to tuition reimbursement and insurance designation programs. 5. Provides support to employees and managers on the use of HR systems including Time Management, MCDC, manager and employee self-service, Your Total Rewards, etc. 6. Participates in HR systems user testing and in administering employee record changes, as appropriate. 7. Escalates inquiries/requests of a more complex nature, to include HR case management, specialist staff located within the HR functional areas, or other subject matter experts (e.g., HR Business Partner). 8. Gathers documentation for contesting unemployment claims, and provides to vendor for unemployment claims boards. 9. Supports continuous improvement principles by actively participating in tier huddles and process walks, identifying issues/potential solutions, participating in root cause problem solving sessions, and recommending improvements to Standard Work guides and other process tools/templates. 10. Performs additional duties, to include project-related work, as assigned. Qualifications: Associate's degree or equivalent experience required, in addition to at least 1 year of customer service-oriented work experience. Prior experience working within a Human Resources environment strongly preferred. Must demonstrate high attention to detail, excellent organization skills, and solid written and verbal communication skills. Requires the ability to exercise judgment in prioritizing work, responding to customer needs, and in determining when an inquiry/request requires higher-level involvement. Displays solid research skills, with the ability to efficiently and effectively locate relevant information among various sources. Ability to recognize and raise opportunities for improvement. Works well within a team environment, partnering with other members to meet customer needs. Displays solid PC skills; has the ability to easily learn and maneuver around core systems applications. Requires the ability to maintain confidential information. Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed. Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. **Primary Location: **US-NH-Dover **Work Locations: ** **Job: **Human Resources **Organization: **Liberty Mutual Insurance **Schedule: **Full-time **Shift: **Day Job **Travel: **No